[Hiring] Fractional Senior Infrastructure & Cloud Engineer @Convverge

Role Description

Convverge is looking for an experienced Fractional Senior Infrastructure & Cloud Engineer to provide senior-level technical expertise across our client environments. This is a hands-on fractional role designed to complement our existing technical team by providing deeper expertise across Microsoft cloud, infrastructure, networking, security, and complex technical troubleshooting.

• Step in where senior technical depth is required, such as resolving difficult Tier 3 escalations, designing Azure Virtual Desktop environments, reviewing security postures, supporting migrations, or determining technical approaches to complex infrastructure problems.
• Strengthen the capability of the team by solving, documenting, teaching, and standardizing knowledge sharing.

Qualifications

• 7+ years of progressive experience in infrastructure engineering, systems engineering, cloud engineering, or senior technical consulting.
• Deep hands-on expertise with Microsoft Entra ID, Microsoft 365, Microsoft Intune, Microsoft Defender, Microsoft Azure, and Windows-based infrastructure.
• Strong experience with Azure Virtual Desktop, Windows Server, Active Directory, Group Policy, Conditional Access, enterprise networking, firewalls, Hyper-V, VMware, backup, and disaster recovery.
• Strong PowerShell scripting and automation capabilities.
• Demonstrated ability to troubleshoot complex issues spanning multiple technologies.
• Experience designing and implementing cloud and infrastructure solutions.
• Proven ability to lead technical initiatives from design through production implementation.
• Strong documentation and communication skills.
• Ability to communicate effectively with technical teams, business stakeholders, and clients.
• Comfortable operating in a consulting or multi-client environment.

Requirements

• Serve as a senior escalation resource for complex Tier 3 issues across Microsoft 365, Azure, identity, endpoints, networking, servers, and infrastructure.
• Diagnose complex, multi-layered technical problems and lead root-cause analysis.
• Take ownership of issues that require deeper technical investigation or experience.
• Identify and implement permanent solutions rather than relying on temporary workarounds.
• Collaborate with internal technical resources and third-party vendors while maintaining ownership of technical outcomes.
• Architect, deploy, administer, and troubleshoot Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and Microsoft 365 environments.
• Design and implement Conditional Access, MFA, compliance policies, configuration standards, and security baselines.
• Support Microsoft 365 tenant migrations, licensing initiatives, security assessments, and environment improvements.
• Troubleshoot complex endpoint and device-management issues across Windows, macOS, iOS, and Android.
• Review Microsoft security posture and recommend practical improvements using Secure Score and applicable Microsoft security practices.
• Design, deploy, administer, and troubleshoot Azure Virtual Desktop environments.
• Provide senior technical guidance on AVD architecture, security, capacity, performance, and reliability.
• Support Azure infrastructure including virtual machines, networking, storage, and identity integration.
• Troubleshoot complex Azure infrastructure and connectivity issues.
• Support migration and modernization initiatives involving on-premises and Azure-hosted workloads.
• Provide senior-level expertise across Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, Hyper-V, VMware, backup, and disaster recovery technologies.
• Design, deploy, and troubleshoot network infrastructure including firewalls, VLANs, VPNs, site-to-site connectivity, wireless networks, routing, and switching.
• Perform advanced network troubleshooting and root-cause analysis.
• Support infrastructure security hardening and network segmentation initiatives.
• Help ensure environments are reliable, secure, performant, and supportable.
• Participate in technical discovery, solution design, and client technical reviews.
• Translate client requirements into practical technical solutions.
• Review proposed solutions and identify risks, dependencies, security considerations, and operational impacts before implementation.
• Lead or support infrastructure and cloud projects from design through implementation and handoff.
• Provide senior engineering support during migrations and complex technical implementations.
• Establish repeatable technical standards and approaches that can be applied across client environments.
• Incorporate security into infrastructure, identity, endpoint, networking, and cloud decisions.
• Identify insecure configurations, vulnerabilities, and unnecessary technical risks.
• Recommend and implement practical remediation strategies.
• Help establish and improve security standards across client environments.
• Support investigation and remediation of security-related technical issues.
• Use PowerShell and other automation approaches to improve efficiency, consistency, and reliability.
• Develop scripts and repeatable processes for administration, remediation, deployment, and reporting.
• Produce clear technical documentation, standards, runbooks, diagrams, and implementation procedures.
• Identify opportunities to standardize solutions across environments.
• Work alongside Convverge technical resources rather than simply taking difficult work away from them.
• Coach team members through complex technical problems and explain the reasoning behind technical decisions.
• Share troubleshooting approaches and technical knowledge with the broader team.
• Create reusable documentation and standards that reduce reliance on individual technical experts.
• Identify recurring technical or capability gaps and help the team develop the skills to address them independently.

Benefits

• This is a fractional engagement rather than a traditional full-time position.
• Approximately 5-10 hours per week, balancing planned project and architecture work with agreed availability for complex technical escalations.
• Flexibility for the successful candidate to maintain other professional commitments.
• The exact schedule can be structured around business needs, project requirements, and mutually agreed availability.

What Success Looks Like

• Complex technical issues are resolved with strong root-cause analysis and lasting solutions.
• Risk is identified early in projects and technical decisions.
• Client environments become more secure, reliable, and supportable.
• Projects have appropriate senior technical oversight.
• Technical standards and documentation continue to improve.
• Convverge team members build their own technical depth through working alongside you.
• Repeat problems increasingly stay with the core team, while genuinely complex issues benefit from senior expertise.

What we Value

Our company leads with a values-based mindset, and we believe the best career matches happen when personal values align with ours. Our six core values are:

• Create Successful Customers
• Operate with Integrity
• Support Each Other
• Have Fun! Enjoy the Technology
• Develop Our People
• Be an Owner

Application Process

If this sounds like the right fit, we'd love to hear from you. Submit your resume and a cover letter telling us about your experience and why Convverge is the right next step.