[Hiring] Fix Technician @Northern Care Alliance NHS Foundation Trust

Role Description

An opportunity has arisen to join the NCA Service Desk team who has a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment.

As a member of this team you'll need a relentless focus on customers’ needs and an analytical approach to incident management.

• Experience managing IT issues, including system accounts, applications, and hardware.
• Provide excellent customer service.
• Analytical skills to help drive continual improvement in the team.
• Continually check if we are meeting the customers' needs.

By joining the NCA group, you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.

Qualifications

• Experience in IT service management.
• Strong customer service skills.
• Analytical skills for incident management.

Requirements

• Accountable for minimising lost clinical and operational time.
• Focus on getting colleagues back up and running quickly and simply.

Benefits

• Competitive benefits package.
• Fantastic annual leave allowance.
• Flexible working opportunities.
• Protected hours for health and wellbeing activities.
• Support for achieving a better work-life balance.

Company Description

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.

• 20,000 colleagues caring for people in hospital and in the community.
• Working across Bury, Rochdale, Oldham, and Salford.
• Committed to enhancing the health of the local population.
• Delivering consistently high standards of care.
• Belief in the power and potential to make a difference.

The NCA is proud to serve a diverse population and is committed to delivering inclusive, accessible care. We value individuality and aim to build a workforce that reflects the communities we serve.