[Hiring] Application Support Analyst @Marex

Role Description

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that support applications across our global Capital Markets function. The Capital Markets division provides liquidity and hedging solutions in equities, credit, financing, foreign exchange, and rates.

Responsibilities

• Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
• Support business users offering second- and third-line support.
• Knowledge of scripting language (PowerShell, Python...).
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client onboarding.
• Complete exchange reporting and compliance audits.
• Manage client technical requirements within Marex technology department.
• Complete monthly transactional and volume reporting across all systems.
• Ensure compliance with the company's regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times comply with the FCA's Code of Conduct.
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• Report any breaches of policy to Compliance and/or your supervisor as required.
• Escalate risk events immediately.
• Provide input to risk management processes, as required.

Qualifications

• A collaborative team player, approachable, self-efficient and influences a positive work environment.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Requirements

• Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle.
• Must be able to work under demanding conditions with a calm demeanour.
• Experience gained in a financial services background, ideally finance.
• Ability to work as part of a team in an environment with changing expectations.
• Proven ability to show a proactiveness in picking up issues and improving existing processes.
• Process-driven and systematic mindset.
• Experience with ITIL and change management processes.
• Excellent documentation, communication, and organizational skills.
• Ability to build strong relationships with Application Development teams and business sponsors.
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC.
• Experience in exchange and vendor management.
• Knowledge of server-side infrastructure and admin tools.
• Ability to work shifts patterns (if required).
• Working knowledge of ETD exchanges and the full trade life cycle.
• Good to have knowledge of FIX Messaging protocol, including support experience.
• Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
• Experience in technical onboarding of new APIs and systems.
• Prior experience in a support role, liaising directly with clients in a technical capacity.

Benefits

• Bachelor's degree in any relevant discipline or equivalent professional experience.
• Excellent verbal and written communication skills, with ability to communicate effectively with both technical and non-technical stakeholders.
• Experience providing application support to Front Office or Back Office users within a financial services environment.
• Working knowledge of Progress OpenEdge technologies, including the Progress database (OpenEdge RDBMS), with experience in database queries, troubleshooting, and application support considered advantageous.
• Strong working knowledge of Linux operating systems, including command-line administration, log analysis, troubleshooting, and application support.
• Understanding of financial markets and trading environments, including Foreign Exchange (FX), Over-the-Counter (OTC) derivatives, Interest Rate Swaps (IRS), Equities, and Broker-Dealer operations.
• Understanding of Sarbanes-Oxley (SOX) compliance requirements and their application within an IT support function, including change management, access controls, and audit requirements.

Company Values

• Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients.
• Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders.
• Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients.
• Be respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do.
• Nurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career.