[Hiring] Enterprise Internship, Information Technology @Advocate Health

Role Description

The IT Internship provides practical work experiences to college students assigned to Human Resource Information Systems (HRIS) and Information Technology (IT). The intern will learn/observe basic IT functions such as:

• IT configuration, implementation, support and maintenance of applications and solutions to meet the operational and technical needs of the organization.
• Serve as a liaison between clinical operations, internal information technology, system users and vendors.
• Ensure effective systems operations by monitoring applications and providing user support.

The department will further develop specific job standards and guidelines for the internship role.

Major Responsibilities:

• Research unusual bugs or issues the company encounters.
• Support the IT team in the maintenance of hardware, software and other systems.
• Assist more experienced analysts in identifying and facilitating practices and procedures which result in successful conversions, updates, application recovery procedures, and assessments of hardware functionality.
• Troubleshoot issues with equipment like printers, computers and servers.
• Run software updates and backups when requested.
• Research hosting options and report pricing and system options to supervisors.
• Participate in the development of new desktops, servers or applications.
• Assist with the call tracking system, recording interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).
• Provide initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
• Review and analyze effectiveness and efficiency of existing systems and assist in developing strategies for improving or leveraging current systems.
• Review data integrity, audit reports and perform data analysis to support data requirements and initiatives.

Qualifications

• Current enrollment with junior or senior status at a regional accredited college or university.
• Grade point average of at least 2.5.
• Good communication skills, both written and verbal.
• Strong attention to detail.
• Demonstrated ability in successfully completing tasks.
• Strong teamwork skills.
• Effective multitasking and prioritization skills.
• Strong computer skills, including proficiency with Excel.
• Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm.

Requirements

• Enrolled as Incoming Junior or Senior at an accredited college or university.
• No experience required.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.