[Hiring] Director of Cloud Operations @Enlyte

Role Description

This is a full-time remote position that can be located anywhere in the U.S. The Director of Cloud Operations is a senior IT leader responsible for the reliability, security, cost efficiency, operational readiness, and continuous improvement of the enterprise cloud environment across AWS and Azure. This leader owns the day-to-day operation of cloud infrastructure and services, ensuring platforms are resilient, secure, supportable, and operationally ready throughout their lifecycle.

The Director leads the Cloud Operations organization and is accountable for:

• Service reliability
• Operational governance
• Vendor performance
• Cloud financial management (FinOps)
• Successful transition of new cloud services into production support

The role establishes the standards, processes, and operating model required to deliver scalable, resilient, and cost-effective cloud services while partnering closely with engineering, architecture, security, and business teams.

Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering, or related field
• 10+ years of experience in IT Operations, Cloud Operations, Infrastructure Operations, or Site Reliability Engineering, including 5+ years in leadership roles
• Experience leading enterprise-scale AWS and/or Azure environments with accountability for reliability, availability, security, operational performance, and service delivery
• Strong background in ITSM, operational excellence, and operational governance, including incident, problem, change, configuration, and service management
• Experience establishing service ownership, operational readiness, and service transition processes for production services and cloud platforms
• Experience managing strategic vendors, managed service providers, contracts, service reviews, and SLA accountability
• Demonstrated success improving SLAs, SLOs, KPIs, operational maturity, and service performance
• Experience leading FinOps, automation, infrastructure-as-code adoption, and continuous improvement initiatives
• Strong understanding of resiliency, disaster recovery, business continuity, security, compliance, risk management, and executive stakeholder leadership

Requirements

• Lead, mentor, and develop a high-performing cloud operations organization
• Foster a culture of accountability, ownership, operational excellence, and continuous improvement
• Establish performance expectations, career development plans, and operational readiness standards
• Build organizational capabilities and succession depth across AWS and Azure operations
• Own the day-to-day operation of AWS and Azure environments, including availability, performance, patching, backup, and recovery
• Ensure disciplined execution of operational processes including monitoring, incident response, configuration management, and patch management
• Lead incident, problem, and change management processes with a focus on root cause analysis and prevention
• Establish observability, alerting, automated remediation, and operational health monitoring across the cloud environment
• Lead disaster recovery, business continuity, and resiliency planning for cloud services
• Establish capacity, performance, configuration, and service management practices
• Establish and maintain operational support coverage, on-call processes, escalation procedures, and incident response readiness
• Establish operational readiness and acceptance requirements for cloud workloads entering production
• Lead service transition activities for new cloud services, migrations, and major platform changes
• Partner with application, engineering, architecture, security, IAM, messaging, DNS, network, and compliance teams
• Partner with Architecture, Engineering, Security teams to operationalize approved cloud governance, security controls, vulnerability remediation, access requirements, service dependencies, and compliance obligations
• Ensure adherence to regulatory, audit, and internal control requirements across cloud environments
• Identify and manage operational risks
• Own strategic relationships with cloud providers and managed service partners
• Manage vendor performance, contracts, service reviews, escalations, and accountability to SLAs and service commitments
• Define and report SLAs, SLOs, KPIs, service health metrics, and operational scorecards
• Lead the cloud FinOps practice, including budgeting, forecasting, cost allocation, optimization, and financial accountability
• Define and drive the cloud automation strategy
• Provide operational input into cloud architecture and engineering decisions

Benefits

• Medical, Dental, Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement
• Resources that encourage a lifetime of healthier living

The expected base pay for this position ranges from $130,800 - $193,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.