[Hiring] Computer Operator @Kyndryl

Role Description

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

• Perform batch operations as per service agreements.
• Analyze first-level issues across systems.
• Resolve/routing issues as appropriate.
• Develop support system management processes specific to customer requirements.
• Ensure the highest level of service to our customers.

If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Qualifications

• At least 2 years’ experience in an Operations environment.
• At least 2 years’ hands-on experience working with Windows and Office products, including Word, Excel, and Teams.
• Excellent customer relations/communications skills.
• Ability to detect and troubleshoot problems and navigate independently.
• Ability to work an Alternate Work Schedule (AWS) to maintain 24x7 support (any shift, weekends, holidays).
• Working knowledge of Network fundamentals such as Routers, Switches, and Circuits.

Requirements

• Candidates will be required to pass stringent background checks.

Skills Preferred

• Working knowledge of the Major Incident process.
• Working knowledge of the Problem and Change processes.
• Experience with one or more of the following:
• Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, Data Loss Protection (“DLP”).
• Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity.
• GitLab / GitHub, Grafana, Infoblox internet protocol administration (“IPAM”), Jenkins, Jira/Rally.
• Collaboration Platform, MIR3, Okta, Omnibus(Netcool), Privileged Session Manager (“PSM”).
• PuTTy / Secure CRT, Secure Virtual Desktop.
• ServiceNow/Configuration Management Database (“CMDB”).
• SevOne & Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, WebSphere Admin Console.

Education

• High school education required.
• College education preferred.

Compensation

The compensation range for the position in the U.S. is $55,200 to $99,240 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience.

• California (San Francisco Bay Area): $66,240 to $119,040.
• California (All Other): $60,720 to $109,200.
• Colorado: $55,200 to $99,240.
• Massachusetts: $55,200 to $109,200.
• New York City: $66,240 to $119,040.
• Washington: $60,720 to $109,200.
• Washington DC: $60,720 to $109,200.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Diversity and Inclusion

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees, and support you and your family through the moments that matter.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.