[Hiring] Systems Support III @SAIC

Role Description

SAIC is searching for a motivated, career and customer-oriented Systems Support III to join our team and begin an exciting and challenging career. This position provides application administration and user support for designated U.S. Department of Veterans Affairs applications, including:

• Managing account access
• Troubleshooting end-user issues
• Triage and documentation of incidents
• Collaboration with developers on root-cause analysis and resolution
• Testing software for defects, functionality, reliability, and stability

The position requires independent work, sound judgment, close attention to detail, and effective communication with internal departments and external organizations on operationally important or sensitive matters. This is a 100% Remote role.

Qualifications

• AA or 2-year technical school, computer science, electronics engineering or other engineering or technical discipline, or 4 years of additional relevant experience may be substituted for education.
• Experience administering user accounts and application access, preferably for federal government systems.
• Demonstrated ability to communicate with end users, troubleshoot technical issues, and provide timely, professional support.
• Experience triaging incidents and trouble tickets, documenting findings, and collaborating with software developers to determine root causes and implement resolutions.
• Experience executing software tests to identify defects and assess application functionality, reliability, and stability.
• Comprehensive knowledge of software testing principles, functions, and procedures, with the ability to resolve routine and moderately complex technical challenges.
• Ability to perform routine responsibilities independently under limited supervision and follow general direction for new workstreams or special assignments.
• Sound judgment and strong attention to detail when performing work that may affect customer operations, business outcomes, materials, or equipment.
• Ability to communicate effectively with internal departments and external organizations regarding operationally important or sensitive matters.

Requirements

• US Citizenship with the ability to obtain and maintain a Public Trust clearance.

Company Description

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.

For more information, visit saic.com . For ongoing news, please visit our newsroom .