[Hiring] Manager of CMMS Support @Medxcel

Role Description

The Manager of CMMS Support for FM will act in the capacity of Assistant System Administrator for the work order system and operational database. The position holds primary responsibility for administering the policies, procedures and protocols to enable standardization and optimization of operations. The CMMS will be used to gain strategic information for business decisions related to Facilities Management, Value Chain, Marketing and Communications, the Client Experience Center and Business Development. The manager will monitor the database for inaccuracies, process failures and opportunities to optimize the system.

Responsibilities

• Identifies Key Performance Indicators and sets performance metrics for the success of the CMMS, Training (FSI) and Data.
• Provides appropriate mentoring, coaching, and supervision to staff as well as models the behaviors that are consistent with the core values of the organization.
• Reviews all relevant policies and procedures and works toward a single standard of service delivery and best practices.
• Oversees the interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Develops persons at all levels in both trade skills and management skills, as well as in their leadership skills.
• Addresses customer complaints from internal and external sources and ensures follow-up activity toward the resolution of such complaints.
• Monitors quality of work life in the department and initiates changes when indicated.
• Establishes regular and effective employee communication mechanisms, provides opportunity for appropriate employee participation and input, and identifies and addresses work related problems.
• Provides support to and solicits input from other directors, leaders, administrators, and physicians.
• Encourages and establishes a forum for quality improvement discussions, design, and implementation of ideas at all levels.
• Responsible for maintaining compliance with applicable professional standards, and state and federal regulations.
• Carries out responsibilities in accordance with the organization's policies and applicable laws.

CMMS and Inventory Operations

• Ensures CMMS is developed, implemented and operated in compliance with Life Safety Code (LSC) assessment activities, The Joint Commission, Commission on Accreditation of Rehabilitation Facilities (CARF) and the local Authority Having Jurisdiction’s (AHJ’s).
• Institutes the appropriate controls to maintain the integrity of Facilities Management’s CMMS database.
• Responsible for expanding software capabilities and tracking enhancement requests to the system.
• Develops and maintains processes for the CMMS team to support the Operations field team – is answerable as the level two application support.
• Implements policies and procedures related to CMMS operations, Data and Training (FSI).
• Prepares daily, weekly and monthly reports from FSI to support operational needs.
• Supports FM training team as SME for program improvements and communicates new enhancements to the field.

Data and Analytics

• Create Data Management system for FM, including formatting, nomenclature, structure and architecture.
• Accountable for auditing transactions in the system for compliance with policies and procedures.
• Provide SME to Information Service on for the automation of customer reports, financial projects (operating and capital) and asset management.
• Create a program to integrate the CMMS and operational improvement and efficiency.
• Investigates and tests new methods for efficiencies in the field in conjunction with a diverse sampling of Operations field leaders.
• Provide FM SME to IT, Finance, HR, Communications, CEC, Business Development, Sales and Operations for the development and implementation of Enterprise Platform for Medxcel.

Qualifications

• Bachelor’s degree in business, engineering, or management required (or equivalent experience 15 years with no degree).
• MBA and graduate degree preferred.
• Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources.
• Experience supporting large scale (enterprise) Maintenance programs - preferred.
• Travel – 0-50% (overnight required).

Knowledge

• Strategic leadership skills to execute initiatives and objectives.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyses information skillfully.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
• Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
• Experience and proficiency with MS Office Suite.
• Excellent leadership skills, including the leading of other high performing leaders/managers.
• Working knowledge of hospital operations and hierarchy of leadership.
• Negotiation skills.