[Hiring] Centralized Services Engineer @Lean Solutions Group

Role Description

We are looking for a Mid-Level Centralized Services Engineer to own and support the tools, platforms, and configurations used across internal IT operations and client environments within a Managed Service Provider environment.

• Configure, deploy, integrate, and maintain core technology platforms.
• Help standardize systems, improve operational efficiency, and automate recurring processes.
• Support Microsoft and AWS cloud environments, backup and disaster recovery solutions, endpoint and identity platforms, networking technologies, and security tools.
• Develop and maintain PowerShell scripts for patching, remediation, and system maintenance.
• Build operational reports and system-health checklists.
• Maintain clear technical documentation and runbooks.
• Collaborate with Service Desk, Technical Alignment Management, vCIO, and Professional Services teams to reduce recurring issues, automate processes, resolve technical misalignments, and support specialized deployments.

Qualifications

• 3–5+ years of experience in systems administration, centralized services, infrastructure engineering, or a similar technical role, preferably within an MSP environment.
• Strong scripting and automation skills, particularly with PowerShell.
• Experience managing Microsoft 365, Entra ID, Azure, Windows environments, and backup solutions.
• Experience supporting Microsoft and AWS cloud environments.
• Experience configuring, deploying, integrating, and maintaining technology platforms across internal and client environments.
• Experience with MSP tools covering remote monitoring and management, endpoint management, documentation, backup, and security.
• Familiarity with networking concepts, including TCP/IP, VLANs, firewalls, and VPNs.
• Experience developing configuration policies to promote consistency and compliance.
• Ability to create and maintain operational reports, system-health checklists, technical documentation, and runbooks.
• Strong documentation discipline and a process-oriented mindset.
• Ability to manage multiple priorities and client environments simultaneously.
• Availability to work SG Computers’ standard Monday through Friday schedule, approximately 8:30 a.m. to 6:00 p.m.
• English proficiency: B2+.

Requirements

• Experience with Autotask, Kaseya VSA or VSAx, IT Glue, Microsoft Intune, SentinelOne, or Cisco Meraki.
• Familiarity with security and monitoring tools such as RocketCyber, Zscaler, KnowBe4, SaaS Alerts, Barracuda, or Cisco Umbrella.
• Experience with security operations platforms, including SIEM, SOC, or XDR solutions.
• Understanding of compliance frameworks and risk-assessment tools, including Microsoft Compliance Manager, HIPAA, NIST, SOC 2, or CMMC.
• Familiarity with APIs and platform integrations.
• Experience supporting Linux, macOS, or mobile device management environments.
• ITIL, Microsoft Certified: Azure Administrator, or related certifications.

Soft Skills

• Strong analytical and proactive problem-solving skills.
• Ability to identify recurring technical issues and recommend scalable improvements.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication.
• Ability to collaborate effectively across Service Desk, technical, project, and leadership teams.
• Strong ownership and accountability for assigned platforms and technical outcomes.
• Continuous-improvement mindset with a focus on automation, standardization, and service quality.

Benefits

• Join a powerful tech workforce and help us change the world through technology.
• Professional development opportunities with international customers.
• Collaborative work environment.
• Career path and mentorship programs that will lead to new levels.