[Hiring] Associate Systems Administrator @Mimecast

Role Description

The Systems Administrator is an early-career individual contributor who supports the reliability, security, and day-to-day operation of the business-critical systems that power Mimecast’s Global Technical Services function. This role will be working closely with the Business Systems Administrator, helping administer and maintain the platforms our follow-the-sun support organization relies on, including ticketing, telephony, knowledge management, log analysis, and lab environments.

• Handles routine administration, first-line troubleshooting, reporting, and documentation.
• Measures success by ticket and request turnaround, accuracy and completeness of documentation, adherence to change processes, and growth in autonomous ownership of platform tasks.

Qualifications

• 2–3 years of hands-on systems administration or IT support experience in a business or SaaS environment.
• Hands-on experience administering at least one enterprise business platform, such as a helpdesk or ticketing system (e.g., Zendesk), telephony or contact center tool, or knowledge management tool.
• Working knowledge of at least one scripting language (e.g., PowerShell, Python, Bash) and basic familiarity with REST APIs.
• Understanding of ITIL concepts, including incident, request, and change management.
• Strong troubleshooting skills and clear written and verbal communication.
• Ability to work independently on defined tasks, ask for help appropriately, and manage priorities in a remote, global team.

Requirements

• Perform day-to-day administration of the enterprise helpdesk platform (e.g., Zendesk).
• Support configuration and routine changes for contact center and communication platforms (e.g., Zoom Contact Center).
• Assist with monitoring and maintaining AI agents, chatbots, and self-service tools.
• Run searches and build basic queries and dashboards in log management or SIEM platforms (e.g., Splunk, Sumo Logic).
• Help build, maintain, and refresh lab environments used by internal teams and customer-facing functions.
• Act as first point of technical escalation for system issues and user requests.
• Complete access requests, onboarding and offboarding tasks, and configuration requests within agreed timelines.
• Keep requesters and stakeholders informed of status, and document resolution steps for recurring issues.
• Produce recurring reports on ticket resolution times, customer satisfaction ratings, and agent performance.
• Write and maintain simple scripts (e.g., PowerShell, Python, Bash) to automate repetitive administration tasks.
• Follow the change management process, preparing documented risk assessments and rollback plans.
• Administer user access and permissions in line with least-privilege principles and organizational standards.
• Create and maintain process documentation, runbooks, and internal knowledge base articles.

Benefits

• The base salary range for this position is 320,000.00−380,000.00 ZAR plus benefits.
• This range represents the minimum and maximum new hire compensation for this role.
• The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations.

Company Description

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

• We’re proud to be an Equal Opportunity and Affirmative Action Employer.
• We particularly welcome applicants from traditionally underrepresented groups.
• We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.