[Hiring] Application Support Technician @Claranet

Role Description

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

Right now, we are looking for an Application Support Technician for a client on our Talent Team. Your responsibilities include:

• Provide application support, troubleshooting incidents and service requests;
• Monitor and maintain business applications, ensuring high availability and performance;
• Analyze and resolve issues related to databases, integrations, and application workflows;
• Execute and optimize SQL queries and scripts to support application maintenance and troubleshooting;
• Support environments running on Windows and Linux operating systems;
• Work with MySQL, Oracle, and SQL Server databases, ensuring data integrity and performance;
• Use ticketing tools to manage incidents, service requests, and escalations according to defined SLAs;
• Collaborate with development, infrastructure, and business teams to identify root causes and implement solutions;
• Create and maintain technical documentation and operational procedures;
• Participate in continuous improvement initiatives to enhance application support processes.

Qualifications

• Degree in Information Technology, Computer Engineering, or a related field;
• Around 3 years of experience in Application Support roles;
• Solid experience working with MySQL, Oracle, and SQL Server databases;
• At least 1 year of experience creating and executing SQL scripts and queries;
• At least 1 year of experience with Java, Python, or Shell scripting/programming;
• At least 1 year of experience working with Windows and Linux environments;
• At least 1 year of experience using ticketing tools for incident and request management;
• Strong analytical and problem-solving skills;
• Good communication and teamwork abilities;
• Proactive mindset and ability to work in dynamic environments.

Requirements

• Knowledge of ITIL principles and best practices;
• Experience with application monitoring tools;
• Familiarity with Agile methodologies.

Benefits

• Integration into a dynamic and motivated team for the performance of the role;
• Additional training;
• Salary package according to the role performed;
• Professional development.

Company Description

Workplace: Remote - Portugal

Claranet, Make Modern Happen!