[Hiring] Application Analyst III @RWJBarnabas Health

Role Description

The Willow Application Analyst III is primarily responsible for supporting the design and build of the designated application. They are responsible for the overall build of the workflows, system configurations, change documentation, and support of operations for the application. They are self-directed and work with minimal supervision and are a knowledge resource for Application Analysts I & II. The Willow Application Analyst III is responsible for the installation, upgrades, and configuration of the application. The Application Analyst III assists in the coordination of customer support activities. The Willow Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support. These activities apply to implementation, upgrade, and maintenance initiatives. The Willow Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans, and escalating more complex issues above their knowledge base. The Willow Application Analyst III also provides on-call support for the application through go-live and ongoing maintenance period.

A typical day for a Willow Application Analyst III will look like:

• Executing Application Design and Build:
  • Designing and building the related application
  • Coordinates with Operations to optimize the design of the application’s capabilities and workflows
  • Utilizes external resources for best practice builds and solutions
  • Performing a thorough review of all Foundation Build and operational requested content and workflows for application
  • Investigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff, and other stakeholders.
  • Building data fields, screens, templates, and customer-defined functionality, as required
  • Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.
  • Oversees and/or performs analysis of necessary application modifications
  • Following build standards and maintaining synchronization between environments in collaboration with environment team
  • Works with minimal supervision
  • Acts as a resource for Application Analyst I & II
  • Assists with development of Change Readiness demos and documentation
• Application Support:
  • Providing go-live support for customers on new applications, including functionality
  • Providing on-call support for application through go-live and post go-live
  • Representing application in Integrated Area Workgroups
  • Possesses comprehensive knowledge of subject matter
  • Works with customers, informatics on enhancement request requirements
  • Supporting continuous documentation of system modifications and updates
  • Handles complex issues
  • Takes initiative to problem solve within job scope
  • Shares knowledge functions as a preceptor for staff
  • Validates work performed by newly certified or new work by level 1 & 2 Analysts
  • Keeps knowledge of industry trends, application enhancement and future impact to enterprise
• Documentation and Communication:
  • Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets
  • Contacting the customer regarding ticket resolution if resolved or unable to fill request.
  • Logging decisions and issues/risks in trackers during build/projects
  • Supporting application governance needs, including development of business case for decisions
  • Maintaining version control of workflows, issues/risks log, and decisions tracker
  • Supervising basic issues and roadblocks, escalating issues as needed
  • Communicating with supervisors to determine necessary escalations
  • Presents oral and written communication to project team
  • Excellent presentation skills
• Project Management:
  • Recommending areas for process improvement
  • Develops future state materials
  • Project manages smaller to medium scale builds
  • Following the process for identification, tracking, resolution, and closure of all issues
  • Ensures that the team follows change control processes according to policy
  • Collaborates with team members across the department as well as operational staff
  • Develops test scripts and new systems, complying with version upgrades and system modifications

Qualifications

• Preferred: Bachelor’s degree or equivalent years of relevant work experience
• Minimum: Associate’s degree with four or more years of relevant work experience
• Preferred 5+ years prior system build experience
• Demonstrated ability to support and develop the application and mentor others
• Previous experience working with specified customer base
• Ability to handle moderate complexity of work with minimal supervision
• Minimum: Certification in specified application as applicable
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid

Benefits

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• …and more!