[Hiring] Analyst - IT Operations @Annalect, Omnicom Media Group India Private Limited.

Role Description

We are looking for an Application Support Engineer with 2–5 years of experience to join our team. The ideal candidate should have a strong application support background, good communication skills, and a basic understanding of domains, DNS, SSL certificates, access management, security, and compliance.

Responsibilities

• Support onboarding and offboarding workflows, including account access, handoffs, and employee lifecycle follow-up.
• Intake, document, route, and track HR requests and employee inquiries with professionalism and confidentiality.
• Provide administrative application support, including issue intake, access coordination, basic troubleshooting, and escalation.
• Coordinate domain and SSL certificate requests by gathering requirements, validating details, submitting tickets, and tracking progress.
• Maintain accurate ticket notes, documentation, request history, status updates, and closure details.
• Communicate request status, blockers, ownership, and next steps to HR, IT, agency contacts, vendors, and business stakeholders.
• Monitor open, aging, or stalled requests; follow up with responsible parties and escalate risks or delays as needed.

Qualifications

• 2–5 years of experience in Application Support / Technical Support / IT Operations / Production Support.
• Basic understanding of Domain Names and DNS concepts.
• Basic understanding of SSL certificates, certificate renewals, and expiration risks.
• Understanding of the importance of accurate request details and validation.
• Strong written and verbal communication skills.
• Good interpersonal and stakeholder management skills.
• Proactive approach to problem-solving and risk identification.
• Strong team-player mindset.
• Willingness to learn and adapt to new technologies.
• Proficiency in Microsoft 365 – Outlook, Teams, SharePoint, Excel, and Word.
• Willingness to work in the 6:30 PM – 3:30 AM IST shift.