[Hiring] IT Network Administrator @iScale Solutions

Role Description

• This is a remote position.
• Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments.
• Monitor network performance and proactively resolve issues before they escalate.
• Manage switches, routers, firewalls, access points, and other network hardware (Cisco, Ubiquiti, Fortinet, SonicWall, or similar).
• Administer Active Directory, DNS, DHCP, VLANs, and network security policies.
• Perform patching, firmware updates, and lifecycle management of network equipment.
• Serve as an escalation point for Tier 1–3 tickets requiring network expertise across multiple client accounts.
• Conduct network assessments and provide consulting recommendations on infrastructure upgrades, security posture, and best practices.
• Support new client onboarding, including network audits, documentation, and migrations.
• Document network diagrams, configurations, and procedures for each client environment.
• Design and maintain bulk internet, Wi-Fi, and managed network services for MDU/property clients.
• Troubleshoot resident-facing connectivity issues and coordinate with property management/ISP partners.
• Remotely configure, monitor, and support headend equipment, distributed antenna systems, and in-building wireless infrastructure, coordinating with on-site technicians as needed.
• Ensure network uptime and service quality across multiple properties.
• Provide clear, professional phone and remote support to clients and residents of all technical skill levels.
• Diagnose and resolve complex, multi-layered technical issues independently.
• Maintain accurate ticket notes, documentation, and after-hours/on-call coverage as needed.

Qualifications

• 5+ years of high-level MSP (or similar multi-client IT services) experience.
• Extensive hands-on networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless, and network security fundamentals.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose complex issues under time pressure across all levels (Tier 1 through advanced/escalation-level work).
• Comfortable and effective communicating by phone with clients and residents of varying technical backgrounds.
• Fluent written and spoken English.
• Experience supporting both business/consulting clients and larger managed infrastructure (e.g., multi-site or multi-tenant environments).
• Strong working knowledge of Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and common MSP tools (RMM, PSA/ticketing platforms) — we are a heavily Microsoft-centric environment.
• Ability to prioritize and manage multiple client environments and competing priorities simultaneously.