[Hiring] Vice President, People Operations & Experience @ABC Financial Services

Role Description

ABC Fitness is seeking a Vice President, People Operations & Experience to help build the next generation of our global People operating model. Reporting to the Chief People Officer, this leader will shape how our People function scales across core operations, employee experience, Talent Management, Learning & Development, People Technology, analytics, AI enablement, and employee engagement.

This is not a traditional HR operations role. We are looking for a leader who can pair strong People Operations experience with real depth in Talent Management, leadership development, workforce capability building, and technology-enabled transformation. The right leader will help simplify how work gets done, strengthen the employee and manager experience, develop high-performing People leaders, and ensure ABC’s People function is built for growth, agility, and the responsible use of AI and automation.

This role will lead through senior functional leaders across:

• Total Rewards and HRIS
• Workforce Relations and Employee Experience
• People Technology and Analytics
• Talent Management and Learning
• Employee Engagement and Communications

WHAT YOU’LL DO

• Define and lead a scalable People Operations and Experience roadmap that supports ABC’s business strategy, global growth, and evolving workforce needs.
• Establish clear operating models, decision rights, service standards, governance, and success metrics across People Operations and Experience.
• Build practical, enterprise-ready Talent Management, Learning & Development, succession, leadership development, manager enablement, and capability-building practices.
• Champion a technology-forward People operating model, including responsible use of automation, AI-enabled workflows, people analytics, data governance, and employee and manager self-service.
• Lead through strong functional leaders, helping Directors and Senior Directors grow from excellent operators into enterprise-level People leaders.
• Partner with the CPO, HR Business Partners, business leaders, IT, Finance, and Legal to connect People priorities to business outcomes, productivity, risk, employee experience, and organizational effectiveness.
• Strengthen employee and manager service delivery through simplified processes, clearer knowledge management, stronger support models, and measurable improvements in quality, speed, and experience.
• Integrate employee listening, internal communications, culture activation, and change communications into broader People transformation work.
• Elevate People analytics from reporting to actionable workforce insights that improve leadership decisions and organizational performance.

Qualifications

• Significant progressive People / HR leadership experience, including leadership of broad People Operations, Employee Experience, HR Operations, or HR transformation work.
• Demonstrated depth in Talent Management, Learning & Development, leadership development, manager enablement, succession planning, talent reviews, or workforce capability building.
• Meaningful experience with HR technology, people analytics, workflow automation, digital transformation, or AI-enabled HR practices.
• Experience redesigning operating models, simplifying processes, and building scalable systems rather than only managing existing programs.
• Ability to lead through senior functional leaders by setting direction, clarifying ownership, developing leadership capability, and creating accountability without becoming the execution bottleneck.
• Strong executive partnership skills, with the ability to connect People investments to business outcomes, productivity, employee experience, risk, and ROI.
• Change leadership experience in a complex, growing, global, PE-backed, technology, or transformation-oriented environment.
• Comfort operating through ambiguity, shifting priorities, direct feedback, and high expectations while building trust through judgment, transparency, and follow-through.

Requirements

• Experience in SaaS, software, payments, HR technology, professional services, or another technology-enabled business.
• Experience working in a PE-backed, global, high-growth, or transformation-heavy environment.
• Familiarity with Workday, HR service delivery models, employee support, employee relations, Total Rewards, payroll, or job architecture.
• Experience implementing AI-enabled, automated, or analytics-driven People workflows with appropriate controls and human oversight.
• Experience connecting internal communications, employee listening, engagement, culture, and change management into broader employee experience work.

Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset.
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Monthly reimbursement for your preferred health scheme.
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
• And more! – so many benefits we couldn’t even fit them all here!

Company Description

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.