[Hiring] Vice President, Global People Operations & Transformation @Turnitin, LLC

Role Description

Turnitin is seeking a forward-thinking global HR executive to lead People Operations and its continued transformation. Reporting to the Chief People Experience Officer, this role oversees Global People Shared Services, Benefits, HR Systems and Analytics, and Employee Relations operations, including our external ER partnership. The role will also lead the planned integration of global Payroll operations from Finance.

We are looking for a leader who can:

• Design organizations, build capability and create leverage through effective structures, systems, technology and people.
• Challenge legacy ways of working, test hypotheses, make fact-based investment decisions, and use AI and automation to simplify work and improve productivity.

Success requires someone who can:

• Lead through ambiguity.
• Constructively challenge assumptions.
• Make decisions with imperfect information.
• Translate complex problems into practical solutions.

This leader must bring:

• Deep operational expertise.
• Sound employee relations judgment.
• Proven HR technology transformation experience.
• The ability to develop a strong leadership bench.

The expectation is not simply to maintain operations, but to build a more scalable, resilient and accountable People Experience function.

This leader will also serve as a trusted adviser to the CPXO and senior leadership, bringing independent judgment, sound business acumen and practical solutions to complex operational, organizational and employee matters.

What You Will Do

• Global People Shared Services & Operational Excellence
  • Lead global People Shared Services across employee lifecycle operations, onboarding, offboarding, leaves, immigration coordination and employee support.
  • Lead the design and continuous improvement of the People Shared Services (PSS) delivery model.
  • Evaluate organizational structure, staffing, spans of control and work allocation to improve service effectiveness.
  • Build scalable operations through standardization, self-service, documented procedures, cross-training and succession coverage.
  • Establish performance measures that identify service gaps, recurring issues, operational risk and opportunities.
• Employee Relations, Governance & Risk
  • Lead the global Employee Relations operating model, including governance, quality and performance of external ER partners.
  • Bring strong judgment and practical expertise to complex employee matters.
  • Establish clear decision rights, case ownership, service standards and escalation protocols.
  • Evaluate the effectiveness and economics of the ER delivery model.
  • Anticipate emerging employee risks and operational vulnerabilities.
  • Establish effective ER case management, tracking and reporting.
  • Strengthen the operational management of employee separations and HR offboarding.
• HR Technology, AI & Digital Transformation
  • Lead HRIS modernization, including strategy, selection, implementation, integration, adoption and ongoing optimization.
  • Reimagine the People service model using AI, automation and integrated systems.
  • Expand AI-enabled employee and manager support, knowledge management, case routing, workflow automation and workforce analytics.
  • Establish reliable People data, reporting and governance.
  • Develop fact-based business cases, test hypotheses through pilots and measure productivity.
  • Challenge technology investments that automate inefficient processes.
• Global Benefits & Payroll Transformation
  • Lead global Benefits operations, including administration, enrollment, vendor performance, financial stewardship and employee experience.
  • Design and implement an integration plan for global Payroll operations from Finance.
  • Partner with Finance, Legal and IT to strengthen Payroll governance, compliance, accuracy and integration.
  • Evaluate opportunities to standardize, simplify and automate Benefits and Payroll processes.
  • Build sustainable functional leadership and operational coverage across both areas.
• People Leadership, Organizational Design & Enterprise Partnership
  • Assess capabilities and capacity against future operating requirements.
  • Lead effectively in a Remote-First environment.
  • Partner with the CPXO, PXLT, Finance, Legal and IT on business-critical decisions.
  • Bring forward well-supported recommendations and welcome constructive challenge.
  • Maintain operational performance while implementing organizational change.

Qualifications

• 15+ years of progressive global HR leadership experience.
• Bachelor's degree or equivalent experience required; advanced degree preferred.
• Strong understanding of global Benefits, Payroll operations, HR compliance and employee lifecycle services.
• Trusted advisor to C-suite and senior business leaders.
• Demonstrated organizational design expertise.
• Deep Employee Relations expertise.
• Proven leadership of significant HRIS implementations or transformations.
• Demonstrated experience applying AI, automation or intelligent technologies.
• Strong financial and analytical acumen.
• Proven ability to build strong leadership teams.
• Experience leading global, multidisciplinary teams in Remote-First environments.
• Demonstrated resilience through organizational change.
• Strong executive communication and ability to influence stakeholders.

Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution