[Hiring] Time and Attendance Operations Administrator @Amazon

Role Description

Join Amazon's HR team to support our global workforce as a Time and Attendance Operations Administrator. In this role, you will manage employee time records and provide essential support through case, chat, and phone channels. As part of our Centralized Timekeeper (CTK) function, you will serve multiple Amazon facilities across the network, acting as the first point of contact for employees, managers, and HR partners.

• Resolve employee inquiries about time and attendance & HR queries through phone and chat support.
• Ensure accurate and timely data entry for attendance management.
• Maintain detailed records in the service case management system.
• Apply Amazon's attendance policies while ensuring compliance with state and federal laws.
• Address HR queries using standard operating procedures and documentation.
• Take full ownership of employee cases from initial contact to resolution.
• Document process gaps and suggest service improvements.
• Communicate clearly in English through both verbal and written channels.
• Contribute to team initiatives for service enhancement.
• Maintain a strong focus on customer service.
• Report directly to the Time and Attendance Manager or designated Point of Contact.

Qualifications

• 6+ months of human resources experience.
• 6+ months of customer service experience.
• 6+ months of Microsoft Office products and applications experience.
• Experience in confidential environments.
• Bachelor's degree or equivalent.
• 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience.
• Speak, write, and read fluently in English.
• 1+ years of human resources experience.
• 1+ years of customer service experience.
• 1+ years of Microsoft Office products and applications experience.
• Knowledge of Excel at a basic level (e.g., math & logical functions, lookup functions, etc.).
• Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience working in fast-paced environments, and managing workload even during times of stress, or escalated activity.
• Experience handling confidential information and maintaining professionalism in dealing with senior executives.
• Experience prioritizing and managing multiple responsibilities.

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.