[Hiring] Talent Acquisition Operations Manager @CAI

Role Description

The Talent Acquisition Operations Manager is the operational and performance engine behind CAI's global TA function. The role does three things:

• Brings operational transparency to TA performance through clear, outcome-focused reporting.
• Runs the systems, process, and vendor infrastructure that keep the function running smoothly.
• Drives the operational adoption of AI and recruiting technology across the team.

This is a hands-on delivery role for someone who is equally comfortable in the data and in front of stakeholders - not only administering tools, but turning what they produce into insight leaders act on. This position will be full-time and remote.

"This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer."

Qualifications

• 5+ years in Talent Acquisition Operations, HR Systems, or Recruiting Analytics, including experience presenting performance insight to senior stakeholders.
• Demonstrated ability to turn data into a clear performance story for business leaders - not only build reports, but tell the leader what to do with them.
• Hands-on administration of Workday (ATS) required; Phenom (or comparable talent CRM) strongly preferred.
• Experience owning or optimizing recruiting technology and media spend, including vendor management and renewal analysis.
• Strong process-design and change-management skills, with a track record of driving real adoption of new tools and workflows.
• Advanced Excel/O365 and hands-on dashboard/reporting build experience; comfort working with people-data at scale.
• Experience supporting distributed or international teams and coordinating across US, India, and Philippines time zones.

Requirements

• Operationalize, maintain and evolve business-facing and internal TA reporting to support the recruiting leads and TA/HR leadership.
• Own the definition and governance of TA metrics so figures are consistent, trusted, and comparable across regions and segments.
• Translate data into narrative: surface what’s new and changing, what is moving the needle, what is at risk.
• Deliver automated, standardized dashboards, and productionize the performance and capacity tools the function relies on.
• Drive the delivery and execution of the TA technology roadmap - standing up and sequencing new capabilities in partnership with HR Strategy & Enablement.
• Own the operational rollout, adoption, and measurement of AI capabilities across TA.
• Lead recruiter enablement and change management for new tools and workflows.
• Track and report the efficiency and cost-avoidance impact of AI-enabled recruiting.
• Serve as functional owner/administrator for Workday (ATS) and Phenom (CRM/career-site platform).
• Act as the primary TA liaison to IT/HRIS.
• Manage the TA technology and media budget as a portfolio.
• Provide the analysis that supports vendor renewals and rationalization decisions.
• Design and maintain standardized TA workflows across regions.
• Partner with the Onboarding function to ensure a seamless handoff from offer through start date.
• Own recruiter-facing process documentation.
• Partner with Legal/Compliance on process changes affecting candidate experience or classification.
• Build and maintain recruiter capacity and throughput models.
• Partner with Finance/FP&A and TA leadership on requisition-volume forecasting.
• Support consistent tool and process adoption across US and international TA teams.
• Provide training and enablement to recruiters on systems, process, and new capabilities.
• Own the foundational employer-brand operations that support hiring.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement account access.
• Paid time off.
• Paid sick leave and/or other paid time off as provided by applicable law.

Company Description

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities.