[Hiring] Talent Acquisition Leader @TTEC

Role Description

The Talent Acquisition Leader is accountable for providing direction to a team of locally and remotely based recruiting professionals to ensure current and future business hiring needs are met in a timely, effective and professional manner. This position will also perform full cycle recruiting and maintain excellent relations with hiring managers, candidates, and the company at-large. The successful Leader must possess a wide degree of creativity that requires near- and long-term recruiting vision, business understanding and personal organization.

During a Typical Day, You’ll:

• Oversee sourcing programs/activities for either North American sites (US & Canada), EMEA or Latin America.
• Lead by example by providing clear direction, coaching and mentoring to the Talent Acquisition team on an ongoing basis.
• Provide recruitment consulting, training and support to hiring managers.
• Build strong, consultative relationships with hiring managers to create a partnership that yields success, predictable results, and credibility.
• Communicate, influence, educate and champion Talent Acquisition model to management and business partners.
• Proactively keep hiring managers and HR Management informed of all recruiting activity.
• Provide expertise on the employment market, trends and innovative recruiting techniques to ensure competitiveness in hiring.
• Establish goals that support recruitment priorities to fill open jobs and create candidate pipelines based on business needs.
• Act as a liaison between Percepta and vendors to resolve technical issues with recruiting tools.
• Ensure appropriate approvals are received for all requisitions and offers are documented carefully and accurately.
• Participate in career fairs, networking events and local recruiting events.
• Source active and passive candidates utilizing multiple outlets (recruiting sites, Boolean, social media, virtual career fairs, non-traditional methods, etc.).
• Develop and maintain a network of contacts to help identify and source qualified candidates.
• Build applicant sources and ensure pipeline creation by researching and contacting community services, colleges, employment agencies, and internet sites.
• Ensure consistency of all internal and external job postings.
• Lead and oversee candidate selection activities including screening, assessment process and interviewing.
• Assist TAS’s with scheduling and logistics of interviews between candidates and hiring managers as needed.
• Work closely with hiring managers and Talent Acquisition Specialists to ensure a satisfactory interview process, leaving candidates with a great experience.
• Partner with Legal and Compensation departments to stay abreast of current legislation and policy changes.
• Accurately track all requisitions in our applicant tracking system (ATS), trackers and recruitment activity to ensure all metrics are met.

Qualifications

• BA/BS required
• 5 years (Mid-level) of progressive recruitment experience in a high-volume recruitment environment (agency recruiting experience a plus)
• 2+ years (Practiced) leading a team of Talent Acquisition Specialists (some remote).
• Knowledge of sourcing techniques using social media and experience using LinkedIn, Twitter and Facebook to identify and engage talent
• Strong and current knowledge of all laws and regulations pertaining to employment and equal opportunity
• Experience working with an applicant tracking system
• College recruiting experience desirable
• Strong organizational, time management, planning and problem solving skills
• A strong sense of urgency and the ability to work in an environment with time sensitive deadlines

Requirements

• Ability to “think on feet” and thrive under pressure
• Manage effectively in a results driven environment
• Outstanding written and verbal communications skills
• Must possess strong Internet, active and passive candidate search skills
• Excellent organizational skills, including the ability to manage multiple assignments and excel in a high volume, demanding environment
• Proficiency in HRIS and Applicant Tracking Systems required
• Proficiency in Microsoft Applications (Word, Excel, Outlook, Power Point) required
• Understand the external marketplace for all locations and the impact it has on sourcing strategies
• Ability to develop strong relationships with all levels of management and external resources
• Ability to effectively present information and respond to questions from groups of managers, clients, and applicants

Benefits

• Meal allowance
• Rice subsidy
• Night differential
• Overtime pay
• Company HMO coverage (employee and dependents)
• Life insurance and disability benefits
• Medical, optical, and dental (MOD) funds
• Employee Assistance Program (EAP)
• Health and wellness programs
• On-site clinic services
• Tuition reimbursement
• Paid Time Off (PTO) annual conversion
• 13th-month pay
• Training and Development Programs (Percepta College)
• Award-winning Employee Rewards Program (Perci Perks)

Company Description

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.