[Hiring] Sr. HR Service Partner @Veralto Global

Role Description

The Sr. HR Service Partner will be a key member of the HR Shared Services team, supporting associates and leaders by delivering consistent, efficient, and high-quality HR services. This role focuses on operational excellence, process accuracy, and effective use of HR systems, enabling HR partners and business leaders to concentrate on higher-value activities.

Reporting to the Shared Service Manager & Operations, this position plays an important role in maintaining standardized HR processes, ensuring policy adherence, and supporting continuous improvement initiatives within HR operations.

A typical day will look like:

• Serve as the first point of contact for HR-related inquiries from associates and leaders.
• Using knowledge database, FAQs and training, manage assigned caseload in the case management system for more complex level 2 transactions/requests such as: Preboarding, Severance, etc.
• Log and manage tickets/cases in the system.
• Guide users on self-service tools and knowledge base content.
• Provide updates and support the development and improvement of knowledge base articles, FAQs, internal process documentation, and standard work.
• Ensure SLAs and service quality standards are met with a high level of accuracy.
• Ensure consistent application of policies and standard work procedures.
• Escalate unresolved or complex cases to Tier 3 and SMEs, as needed.
• Manage confidential matters and resolve escalated cases.
• Participate in continuous improvement efforts, workshops, and provide insights to improve processes or self-service tools.
• Provide advice, train, and coach Tier 1 Service Partners.

Qualifications

• College Degree.
• English and Portuguese for the Americas Region; Spanish preferred.
• 3–5 years of HR experience, preferably in a shared services environment.
• Solid understanding of HR policies and regulatory requirements.
• Experience with HRIS (e.g., Workday, SAP, Oracle).
• Strong analytical mindset; able to spot trends and suggest improvements.
• Strong communication and problem-solving skills.

Requirements

• Log and manage tickets/cases in the system (management/CRM tools, preferably JIRA).

Benefits

• Remote work model.
• Competitive salary.
• Attractive benefits.
• Flexible working hours.
• Structured onboarding and training.
• Career development and coaching opportunities.
• A collaborative and supportive team environment.

Company Description

With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

• Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply.
• Our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day.
• Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.