[Hiring] Senior Workforce Management Professional @Humana

Role Description

Humana's Pharmacy Process Engineering organization is looking for a Senior Workforce Management Professional. You will apply and integrate advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making. The insights will inform decisions related to staffing, learning and development, talent management, diversity, and human resource compliance.

The Senior Workforce Management Professional is an important member of Humana's Workforce Management team, supporting the Medicaid Inpatient and Outpatient Utilization Management (UM) segment. You will blend advanced strategic analysis with operational workforce management, focusing on both enterprise-level planning and daily execution to ensure staff deployment and service delivery.

• Perform short-range and intermediate forecasting for staffing needs in Medicaid UM, incorporating real-time data, use trends, and anticipated demand fluctuations.
• Administer and oversee scheduling, timekeeping, attendance line, and absence management tasks, ensuring accuracy and compliance with established policies.
• Assess organizational staffing, identify requirements, and recommend solutions to meet both immediate and future workforce goals.
• Provide relevant analysis of talent and staffing needs, supporting strategic and operational goals at the department and segment level.
• Demonstrate comprehensive understanding of organizational strategy, departmental goals, and their linkages to related departments to inform workforce decisions.
• Collaborate with leadership and teams to support operational execution and strategic initiatives, applying strong communication and interpersonal skills.
• Make independent decisions regarding work methods and approaches, including resolving issues in ambiguous or evolving circumstances.
• Ensure all workforce management activities comply with U.S. federal and Puerto Rico employment laws and Humana's internal guidelines.
• Monitor and report on main workforce metrics; adjust planning and processes to optimize performance and employee engagement.

Qualifications

• Comprehensive knowledge of Verint
• 3+ years of Workforce Management experience
• Experience collaborating with leaders
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
• Excellent written and oral communication skills
• Strong analysis, critical thinking, and analytical problem-solving skills
• Ability to handle multiple tasks and deadlines with attention to detail

Requirements

• Previous experience in a healthcare environment (call center or back office)
• Bachelor's degree
• Prior experience in Process or Project Management

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.