[Hiring] Direct Sales Workforce Management Consultant @Allstate

Role Description

Are you someone who enjoys solving problems in real time, working with data, and helping a fast-paced operation stay one step ahead? This role offers the opportunity to make a direct impact on the performance of our Direct Phone Sales organization, supporting both Allstate Sales and National General Sales Contact Centers.

As a Direct Sales Workforce Management Consultant, you’ll play an important role in ensuring our contact centers have the right resources in place to meet sales and service goals. You’ll monitor real-time performance, analyze workforce trends, and make timely recommendations that help balance customer demand with staffing needs.

This role is ideal for someone who is analytical, proactive, comfortable making decisions in a rapidly changing environment, and energized by partnering with associates and leaders across the business. You’ll also support key workforce management activities including scheduling, training coordination, telephony skilling, new hire readiness, and staffing initiatives.

Success in this role requires strong critical thinking, excellent communication, a customer-focused mindset, and the ability to confidently navigate workforce management and contact center technologies such as Verint, AWS, Avaya, and Alvaria.

Qualifications

• Strong analytical and problem-solving skills with the ability to see both the details and the bigger picture.
• A proactive, forward-thinking approach with the ability to anticipate needs and identify solutions.
• Confidence making informed decisions and navigating situations where the answer may not always be black and white.
• Strong adaptability and comfort working in a dynamic, frequently changing environment.
• A systems-oriented mindset with the ability to learn and work across multiple technologies.
• Strong organization and multitasking skills with the ability to manage competing priorities.
• A collaborative approach and ability to build effective partnerships across teams and levels.
• A passion for creating a positive experience for associates, leaders, and customers.
• A willingness to challenge ideas, bring new perspectives, and contribute a positive, get-it-done attitude to the team.

Requirements

• 2 or more years of relevant experience preferred.

Benefits

• Compensation offered for this role is $47,500.00 - $70,375.00 annually and is based on experience and qualifications.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.