[Hiring] Senior Team Member Relations Specialist @Mercury Insurance Services, LLC

Role Description

Are you passionate about creating fair, equitable, and thriving workplaces? Do you love digging into complex situations, finding solutions, and making a real difference for people at work? If so, we'd love to meet you!

The Sr. Team Member Relations Specialist plays a vital role in supporting team members and leaders across the country — helping Mercury remain a place where people feel heard, respected, and supported every single day.

In this role, you'll serve as a trusted advisor to People Business Partners and business leaders, bringing expertise, empathy, and a forward-thinking mindset to everything you do.

• Bring sound judgment, empathy, candor, and a strong understanding of employment law to help leaders make clear, well-supported decisions.
• Help Mercury learn from patterns by turning insights into practical guidance, policy improvements, and better leader practices, leveraging AI where appropriate.
• Operate with a high degree of independence, collaborate with legal counsel, and shape how we work — from investigations to policy development and beyond.

Qualifications

• Bachelor's degree (BA/BS) in Human Resources or a related field.
• PHR (Professional in Human Resources) certification — preferred.
• AWI-CH (Association of Workplace Investigators Certificate Holder) — preferred.
• Minimum of 5 years of directly related experience in team member relations; or an equivalent combination of education and experience.
• Strong value realization and data-driven orientation, with a proven track record of resolving cases and investigations with a clear focus on the problem and intended outcome.

Requirements

• Demonstrated experience conducting workplace investigations, analyzing data, and preparing oral and written reports.
• Strong working knowledge of State and Federal employment laws and policies in a corporate setting.
• Ability to interpret and apply policies to given situations.
• Ability to manage multiple assignments and projects under tight deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Detail-oriented with strong analytical capabilities.
• Effective consultation, active listening, conflict resolution, and presentation skills.
• Demonstrated strong ethics, leadership, and ability to exercise strict confidentiality.
• Ability to integrate work across business units and engage effectively at all organizational levels.
• Strong judgment and discretion, including the ability to surface difficult issues directly while remaining fair, respectful, and grounded in facts.
• Comfort using approved AI and digital tools to improve productivity and work quality.
• General understanding of the Property & Casualty insurance industry preferred.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States for most positions.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.