[Hiring] Senior Program Manager, Talent Development @Twilio

Role Description

This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.

Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention.

Responsibilities

• Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.
• Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.
• Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.
• Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.
• Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.
• Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.

Qualifications

• Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
• 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
• 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
• Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
• Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
• Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
• Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
• Experience managing vendor partnerships in the learning tech ecosystem.
• Comfort operating independently and making high-impact decisions in ambiguous environments.
• Willingness to travel for in-person training (approx. one trip per quarter).
• Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.

Desired

• Advanced degree in Education, Learning Sciences, Educational Technology, or related field.
• Experience influencing adoption of new technologies in large, complex organizations.
• Exceptional organizational and project management skills.
• Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

Estimated Pay

The estimated pay ranges for this role are as follows: $99,760-$124,700.00 CAN. Target Bonus Percentage 15%.

Company Description

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.