[Hiring] Senior Manager, Learning & Enablement @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Senior Manager, Learning & Enablement leads a small global team responsible for how Talent Development designs, builds, and delivers learning and capability-building solutions across the business. A defining part of this role is modernization in the age of AI: rethinking how the team works, from intake through delivery, and understanding how AI and emerging learning technology can change that work, not just speed it up.

This person will also act as a performance consultant and strategic program lead in their own right, partnering with stakeholders to diagnose capability gaps, shape learning strategy, and manage key initiatives end to end when needed.

Key Responsibilities

• Team Leadership & Capability Development:
  • Lead, coach, and develop a small global team of instructional designers and learning specialists.
  • Set clear priorities and expectations, fostering a culture of accountability, collaboration, experimentation, quality, and continuous improvement.
  • Build new team capabilities as roles and technology evolve.
  • Help the team genuinely adopt AI-enabled ways of working.
  • Allocate team capacity across core Talent Development programs, enterprise transformation initiatives, and high-priority functional needs.
• AI-Enabled Workflow Transformation:
  • Lead the team’s shift toward an AI-informed operating model.
  • Identify, pilot, and evaluate emerging approaches, such as AI-native learning platforms and adaptive learning.
  • Help the team evolve its skills and roles as workflows evolve.
• Operational Excellence & Workflow Redesign:
  • Map the team’s end-to-end workflow and identify areas for simplification, standardization, or automation.
  • Build and own the operating mechanisms that improve speed, quality, consistency, and capacity.
  • Guide adoption and effective use of learning technology and tooling.
• Enterprise Learning & Enablement Strategy:
  • Partner across a distributed learning and enablement ecosystem.
  • Advise leaders and enablement partners on modern practices.
  • Develop scalable channels, people, content, and tools.
• Transformation & Functional Enablement Support (secondary):
  • Provide selective enablement support for enterprise transformation initiatives.
  • Define and apply a tiered partnership model to scale support appropriately.

Qualifications

• 8+ years of experience in Learning and Development, Talent Development, Organizational Development, or a related field.
• 2+ years of direct people-management experience, ideally leading geographically dispersed teams.
• Experience using technology, automation, or AI-enabled tools to redesign team workflows.
• Experience leading complex learning and enablement initiatives in a global, matrixed organization.
• Solid grounding in learning design, instructional design, facilitation, and adult learning principles.
• Experience managing multiple concurrent priorities in a fast-paced environment.

Who You Are and What You’ve Done

• You see AI and new technology as forces that can change how work gets done.
• You think in systems and build for scale.
• You’ve built the operating mechanisms that make a team faster, more consistent, and more scalable.
• You’ve led people through meaningful change in how their work is done.
• You have credibility in learning and development, with a focus on operational and transformation work.
• You move easily between different kinds of work and teams.
• You’re as comfortable being the face of the work as you are doing the work itself.

Additional Qualifications That Set You Apart

• Experience in a high-growth SaaS or AI-driven technology company.
• Experience leading or contributing to operating model redesign or workflow automation work.
• Direct experience experimenting with AI-native learning platforms or adaptive learning.
• Experience building or leading an internal learning consulting or enablement-as-a-service model.
• A background in instructional design or L&D combined with an operations, technology, or product mindset.

Compensation

This role has a market-competitive salary with an anticipated base compensation range of $133,500.00 - $234,900.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.