[Hiring] Senior Director, People Enablement @Patra Corporation

Role Description

Reporting to the SVP of Human Resources, the Sr. Director, People Enablement leads two connected functions: Patra's global Learning and Development team, and the North America Business Partner team. The role exists to ensure Patra has the talent, leadership capability, and scalable people practices needed to deliver its business strategy as the company shifts toward an agentic, AI-enabled operating model.

• Drive global enterprise capability building across Core Skills, Functional Skills, People Management, and Leadership Development.
• Manage Patra's performance management cycle and enterprise succession planning.
• Shift team engagement with leaders toward strategic partnerships that diagnose business problems, co-create solutions, and sustain a culture of performance.

Key Responsibilities

• Lead and develop the global Talent Enablement team and North America HRBP team.
• Set and advance HR people and learning strategies in partnership with executives, subject matter experts, and HR leadership.
• Serve as a partner to the CEO and Executive Team, advising on organizational capability, leadership effectiveness, and people risk.
• Champion an AI-first approach across the Talent organization, evaluating and incorporating AI-enabled learning tools.
• Partner with Total Rewards, Talent Acquisition, People Operations, Asia Pac HRBP, and HRIS to ensure talent needs are reflected in company-wide people programs.
• Oversee the department budget, including forecasting, allocation, vendor spend, and demonstrated return on investment across programs.
• Direct the design and facilitation of global programs that strengthen coaching capabilities, team effectiveness, and leadership readiness.
• Oversee Patra's eLearning and digital learning portfolio, including curriculum architecture, platform strategy, and vendor relationships.
• Ensure the team follows consistent, fair, and legally sound employee practices.
• Bring people analytics to leadership with insights into organizational health, capability gaps, and critical talent retention.
• Establish scalable learning governance and measurement practices, reporting KPIs and ROI.

Performance Management and Organizational Effectiveness

• Lead enterprise performance and feedback practices supporting goal setting, continuous coaching, development planning, and performance reviews.
• Partner with senior leaders to build a roadmap for a high-performance culture.
• Govern the enterprise talent review and succession planning to identify high-potential talent.
• Lead, develop, and inspire the North America People Business Partner team.
• Provide direct coaching and counsel to executives and senior leaders on leadership effectiveness and team dynamics.
• Advise business leaders on organization design that enables fast decision-making and strong culture.
• Guide leaders through organizational transformation, including AI-driven workforce shifts.
• Monitor change effectiveness and business impact, identifying trends and risks.

Qualifications

• Bachelor's degree, or equivalent professional experience.
• 12+ years of progressive experience in HR Business Partnership and Talent Development or learning strategy.
• At least 7 years in a leadership role.
• Experience building and scaling a business partner team.
• Demonstrated success in designing and implementing enterprise-wide succession planning.
• Executive presence and credibility to advise C-suite and VP-level leaders.
• Strong data and analytics capability.
• Proven ability to lead effectively across time zones in a fully remote environment.
• Excellent communication, facilitation, stakeholder management, and change leadership skills.

Preferred

• Experience in insurance, financial services, BPO, process improvement, or technology-enabled services.
• Experience with enterprise learning technology ecosystems.
• Ability to build leadership development, onboarding, compliance, and culture-building programs at scale.
• Experience operating at the intersection of Product, Engineering, Finance, Total Rewards, and Talent Acquisition.

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.