[Hiring] Senior Benefits Specialist @Zscaler

Role Description

We are looking for a Senior Benefits Operations Specialist to join our team. This is a remote role based in Ireland, reporting to the Senior Manager, People Operations EMEA in the People & Culture department. As a Benefits Operations Specialist, you will be a subject matter expert in the day-to-day execution and administration of Zscaler’s EMEA benefit programs. You will serve as the backbone of the benefits function, ensuring that the employee life-cycle from onboarding to off-boarding is handled with precision, empathy, and compliance, focusing on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service.

What you’ll do (Role Expectations)

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge.
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers.
• Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options.
• Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it.
• You act like an owner, operating with integrity and a passion for the mission.
• You are a problem-solver, energized by finding solutions to challenges.
• You are a high-trust collaborator, ambitious for the team and embracing ongoing feedback.
• You are a learner with a growth mindset, actively seeking feedback to improve.

What We’re Looking for (Minimum Qualifications)

• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Demonstrated curiosity and active exploration of AI tools.
• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience.
• 4+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations.
• Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals.
• Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation.

What Will Make You Stand Out (Preferred Qualifications)

• Direct experience working within a global, public SaaS or high-growth technology organization.
• Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!