[Hiring] Recruitment Manager @f1de489e-e99e-4ceb-b059-d3212ecde485

Role Description

The Manager of Recruitment is a player-coach role responsible for leading a team of travel therapy recruiters while maintaining a personal recruiting desk at Critical Connections, Inc. (CCI). This role carries direct accountability for both personal production and team performance.

• Source, engage, and book clinicians alongside the team.
• Coach recruiters daily, driving activity and conversion standards.
• Ensure the team consistently achieves its booking and Travelers on Assignment (TOA) goals.
• Partner closely with the SVP, Travel Division, Account Management, and Credentialing/Operations.
• Align recruiting activity with client demand.
• Keep the funnel moving from lead to start.
• Elevate recruiter performance.

Key Responsibilities

• Personal Production (Player)
  • Maintain an active personal recruiting desk and achieve individual booking, NWB, and TOA goals.
  • Source, engage, qualify, submit, and book travel therapy clinicians across assigned disciplines and markets.
  • Model best-in-class recruiting behaviors, including activity levels, candidate relationships, consultative selling, negotiation, and closing.
  • Manage the full assignment lifecycle for personal travelers, including extensions, rebookings, and clinician experience.
  • Build and maintain a strong personal pipeline of active and passive clinicians.
  • Maintain accurate and timely documentation in Salesforce/TargetRecruit for all personal candidate activity.
• Team Leadership & Coaching (Coach)
  • Lead, coach, and develop a team of travel therapy recruiters to achieve individual and team production goals.
  • Conduct daily huddles, regular one-on-ones, and real-time call and deal coaching.
  • Coach recruiters on sourcing, candidate engagement, qualification, objection handling, negotiation, and closing techniques.
  • Set clear activity, submission, and booking expectations and hold recruiters accountable to them.
  • Support onboarding and ramp of new recruiters in partnership with training and leadership.
  • Identify performance gaps early and partner with the SVP, Travel Division on performance improvement plans when needed.
  • Build a team culture centered on accountability, collaboration, competition, and results.
  • Contribute to recruiter retention, engagement, and recognition.
• Pipeline & Clinician Acquisition
  • Drive team focus on generating and converting new clinician leads and growing Net New Clinicians Booked.
  • Ensure leads are worked promptly and consistently across the team.
  • Build proactive talent pipelines across therapy disciplines and priority markets.
  • Share sourcing feedback and market insights with leadership and Marketing to improve lead quality.
• Fulfillment & Conversion Performance
  • Monitor team funnel performance from initial lead through assignment start.
  • Identify bottlenecks impacting submissions, interviews, offers, and starts, and take corrective action.
  • Partner with Account Management to prioritize open needs and align recruiting effort with client demand.
  • Partner with Credentialing/Operations to ensure smooth, on-time starts.
  • Manage team extension and rebooking efforts to protect TOA.
  • Apply and reinforce recruiting playbooks and best practices across the team.
• Systems, Reporting & Process
  • Ensure the team uses Salesforce/TargetRecruit, sourcing tools, and recruiting technology effectively and consistently.
  • Uphold data quality, documentation, and process compliance standards across the team.
  • Track team and individual recruiter metrics using dashboards and scorecards.
  • Provide regular reporting to the SVP, Travel Division on team performance, pipeline health, forecasts, and risks.
  • Recommend process improvements that increase recruiter productivity and clinician experience.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of healthcare staffing recruitment experience, with a consistent track record as a high-producing travel recruiter.
• 3+ years of experience leading high-producing travel recruiting teams.
• Ability to carry a personal desk while managing a team, and to make an immediate impact from day one.
• Strong understanding of travel healthcare staffing, clinician sourcing, and fulfillment.
• Demonstrated ability to coach recruiters to improved activity, conversion, and production.
• Strong organizational, communication, and time management skills.
• Experience utilizing ATS/CRM platforms and recruiting reporting tools.
• Ability to travel quarterly.

Preferred

• Travel therapy recruitment experience (PT, OT, SLP, and assistants).
• Experience with Salesforce, TargetRecruit, LaborEdge, or comparable ATS/CRM platforms.
• Experience onboarding and ramping new recruiters.
• Experience leading a remote team.

Leadership Competencies

• Drives Results
• Action Oriented
• Develops Talent
• Drives Engagement
• Ensures Accountability
• Directs Work
• Persuades
• Customer Focus
• Decision Quality
• Collaborates
• Being Resilient

Why This Role Exists

The Manager of Recruitment exists to provide dedicated, hands-on leadership to a CCI travel therapy recruiting team while adding direct production capacity to the business. As a player-coach, this role keeps team leadership closely connected to the desk, ensuring recruiters receive daily coaching from a leader who is actively booking clinicians, and that the team consistently delivers the clinician acquisition, fulfillment, and TOA growth CCI needs to reach its goals.