[Hiring] Recruiter @HBox

Role Description

Drives hiring for HBox's growing teams across the US, India, and the Philippines, from clinical and patient engagement roles to product, billing, and IT. Based in India, the HR Generalist (Recruitment Focus) owns full-cycle recruitment from intake through accepted offer, with a strong emphasis on hiring for US roles. This person builds candidate pipelines, delivers a great candidate experience, and keeps leadership informed on hiring progress, while providing light HR support to the team. Experience recruiting for and supporting a US workforce is required.

Duties & Responsibilities

• Full-Cycle Recruitment (approximately 80% of the role)
  • Manage a full requisition load across the US, India, and the Philippines, from intake meeting through accepted offer, including patient engagement, sales, product, billing, and IT roles.
  • Lead intake meetings with hiring managers to define role requirements, must-have skills, interview steps, and target timelines.
  • Write and post job descriptions and job ads that are accurate, inclusive, and compliant with US pay transparency requirements where applicable.
  • Screen resumes and conduct phone and video screens to assess skills, experience, and fit.
  • Schedule and coordinate interviews across US, India, and Philippines time zones, and gather structured feedback from interviewers.
• Sourcing & Pipeline Building
  • Source candidates through job boards, professional networks, referrals, and direct outreach, tailoring the approach to each role and market.
  • Build and maintain talent pipelines for high-volume and recurring roles such as Care Coaches, Patient Enrollment Specialists, and Inside Sales Representatives.
  • Recruit for specialized roles in product, medical billing, and IT, partnering with hiring managers to understand technical requirements and assess candidate skills.
  • Run employee referral efforts and track candidate sources to identify which channels deliver the strongest hires.
  • Partner with outside recruiting agencies when needed and manage their submissions.
• Candidate Experience & Offers
  • Keep candidates informed and engaged at every stage, with prompt and professional communication.
  • Prepare offer letters, extend verbal offers in partnership with the VP of Human Resources, and close candidates.
  • Coordinate background checks (in line with US FCRA requirements), reference checks, and pre-employment steps.
  • Hand off new hires smoothly to onboarding, including coordination of Form I-9 and E-Verify for US hires.
• Recruitment Operations & Reporting
  • Keep applicant tracking system data accurate, complete, and up to date.
  • Maintain the recruitment dashboard and report weekly on open roles, pipeline status, time-to-fill, and source of hire.
  • Support consistent, fair, and EEO-compliant hiring practices, including structured interview guides and documentation.
  • Recommend improvements to the hiring process, job ads, and interview steps based on data and hiring manager feedback.
• HR Support
  • Support new hire onboarding and first-day readiness for US and India hires.
  • Maintain accurate employee records in the HRIS.
  • Assist the HR team with projects, employee questions, and other HR needs as assigned.

Qualifications

• 3–5 years of full-cycle recruitment experience, including at least 2 years hiring for US-based roles.
• Required: working knowledge of US hiring practices and employment requirements, including EEO, Form I-9/E-Verify, background check rules, and pay transparency laws.
• Proven ability to manage 15+ open requisitions at once, balancing high-volume hiring with specialized roles.
• Strong sourcing skills, including Boolean search and direct outreach to passive candidates.
• Experience with an applicant tracking system and HRIS; strong Excel or Google Sheets skills.
• Excellent written and spoken English, with a confident, professional, candidate-friendly communication style.
• Ability to work consistently during US business hours (overlap with US Central and Eastern time).
• Organized, detail-oriented, and comfortable handling confidential information in a fast-paced, growing company.
• Bachelor's degree in Human Resources, Business, or a related field; MBA/PGDM in HR a plus.
• Experience recruiting for product, technology/IT, or US medical billing and revenue cycle roles strongly preferred.
• Experience recruiting in US healthcare, health technology, or a US staffing or RPO firm a plus.

Company Description

HBox (www.hbox.ai) is at the forefront of revolutionizing healthcare delivery through the integration of artificial intelligence and innovative care solutions. We are dedicated to enhancing the quality of chronic care management by leveraging advanced technology and personalized care strategies. Our mission is to empower patients and healthcare providers with the tools and support necessary to achieve optimal health outcomes.