[Hiring] Program Director, Employee Relations @Masco

Role Description

Masco is evolving for its next chapter of growth, with a continued focus on strengthening how we operate as an enterprise and enabling our businesses and leaders to perform at their best. Employee Relations (ER) is an important part of that evolution. We're building an enterprise ER Center of Excellence (CoE) to bring greater consistency to how employee matters are handled, strengthen decision-making, and help our businesses address issues earlier and more effectively.

The Program Director, Employee Relations will be at the center of building this capability. Operating through Masco's HR for HR model and reporting to the Executive HR Business Partner, this role will help shape how ER works across the enterprise while serving as a trusted advisor on our most complex employee matters and workforce challenges.

• Build the enterprise ER model:
• Turn our ER strategy into practical ways of working, including clear responsibilities, decision-making processes, escalation paths, and consistent standards.
• Partner with key stakeholders to build an approach that works across the enterprise and makes it easier to navigate employee matters.
• Personally lead complex employee matters:
• Lead complex investigations and high-risk, sensitive, and precedent-setting employee matters from intake through resolution.
• Help leaders and HR teams work through difficult situations, weigh risks, and make thoughtful, timely decisions.
• Make ER easier to navigate:
• Build clear, effective processes for how employee matters are raised, assessed, escalated, documented, and resolved.
• Use case management technology, automation, and emerging tools to reduce unnecessary complexity, improve visibility, and help teams spend more time on the work that matters.
• Help leaders and HR teams get better at ER:
• Create practical tools, training, and playbooks that help leaders and HR teams handle difficult conversations, address performance concerns, and navigate employee issues with greater confidence.
• Be a hands-on resource when situations get complicated.
• Turn insights into action:
• Look beyond individual cases to understand what's happening across the workforce.
• Use case trends, employee insights, and workforce data to identify recurring themes, spotlight opportunities, flag emerging risks, and help leaders take action earlier.
• Make the model work in practice:
• Partner across the enterprise to put new processes and tools into action, gather feedback, and make improvements along the way.
• Balance building for the future with addressing the challenges in front of you today.

Qualifications

• 10+ years of progressive HR experience, including significant ER leadership experience in a complex, matrixed, or multi-site organization, supporting diverse workforce populations.
• Bachelor's degree or equivalent experience required.
• Leading the build, expansion, or meaningful transformation of an ER function, CoE, or enterprise service model, with results you can point to.
• Turning ER strategy into clear processes, standards, tools, and ways of working that people actually use.
• Personally conducting complex workplace investigations and navigating sensitive, high-risk employee matters.
• Advising senior leaders through difficult employee decisions, balancing legal risk, business needs, and employee impact while influencing clear, timely decisions.
• Partnering closely with Legal on sensitive investigations, employment matters, and decisions with meaningful organizational risk.
• Handling complex performance concerns, corrective action, accommodations, documentation, and separation decisions.
• Using employee relations data and case trends to spot patterns, identify risks, and improve how issues are managed.
• Coaching leaders and HR teams through challenging situations and building their confidence and capability over time.
• Leading change across different businesses, locations, and teams through strong relationships, practical solutions, and hands-on execution.

Requirements

• Deep knowledge of U.S. employment practices, sound business judgment, and the ability to make thoughtful decisions when the answer isn't always clear.
• Global experience is a plus.
• Practical, resourceful, and comfortable with ambiguity.
• Ability to build trust quickly, bring a strong point of view, and move difficult issues forward with credibility, empathy, and sound judgment.

Benefits

• Full-time position.
• Hiring Range: $121,300.00 - $190,630.00 USD.
• Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Company Description

Masco Corporation is an equal opportunity employer and strives to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit and prohibits discrimination in any employment opportunity based on various characteristics protected by law.

Masco Corporation is an E-Verify employer.