[Hiring] Preplacement Specialist I @Robert Half

Role Description

Robert Half is hiring for a Preplacement Specialist (Contract Talent) to join the Enterprise Preplacement department.

• Facilitate completion of all client required compliance requirements in a timely manner resulting in a start (criminal background check, drug test, education and employment verification, health screens, client required onboarding paperwork, etc.).
• Monitor background checks daily providing status to fulfillment offices and/or candidates to create urgency if action is needed or to increase engagement reducing fall offs.
• Communicate directly with the client to influence pending starts, eliminate obstacles and adjudicate results which directly impacts turnaround time to completion.
• Identify trends that may result in delays and implement workarounds.
• Gather supporting documentation to manage discrepancies and help expedite clearance.
• Audit all completed requirements and determine eligibility for placement.
• Electronically file requirements to be reproduced for audits.
• Monitor overall turnaround times within assigned client portfolios to escalate opportunities for reduced process and timelier results.
• Perform additional program support activities as presented by management, which could include focus groups, collaboration meetings, special projects, etc.
• Maintain/update any program tracking logs.

Qualifications

• AA or equivalent job experience.
• 1+ years’ experience in background verifications customer service or similar high volume customer service position.
• Detailed and customer service oriented providing not only point solutions but education of customers; works well in team environment.
• Proficient in MS Office suite (Outlook, Excel, and Word).
• Excellent written and verbal communications skills are required to develop and manage these processes.
• Strong understanding of customer service and/or technical support service.
• Ability to interact and communicate with customers of varying levels of expertise.
• Strong interpersonal skills, working well with key stakeholders; team organization skills.

Requirements

• The typical hourly pay rate for this position is $18.27 - $27.40, negotiable depending upon experience and location.

Benefits

• Medical, vision, and dental insurance.
• Life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.

Company Description

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran.

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities.