[Hiring] People Operations Coordinator @NetBox Labs

Role Description

NetBox Labs is hiring a People Operations Manager to run the day to day operations behind a globally distributed team. We are 135 people across the US, UK, Canada, Australia, France, and Spain, and we are growing. Every hire, change, and exit means a contract, a payroll entry, a benefits enrollment, a system record, and a compliance obligation under that country's rules. This role owns that work, mostly in Justworks and Deel.

Most of our headcount is in the US, so that is where the transaction volume sits. Our international population is smaller and considerably more complex, with different filing requirements and employment rules in each country. International work is a meaningful share of this job, not an occasional task.

You also get to build:

• A single system of record.
• People data clean enough that Finance and the board plan against it.
• The infrastructure behind our leveling and compensation framework.
• Automation that retires the manual cycles.

You will work directly with the Head of People, alongside Finance and Legal, with the access to make decisions rather than route them. Payroll, compliance, and employee support come first, and project work happens around a floor that never slips.

Qualifications

• 3+ years in people operations, ideally in a high growth software company under 500 people.
• Direct, hands on experience running people operations for a multi country workforce. UK and US required. Canada, EU, or APAC a strong plus.
• Hands on payroll and benefits administration experience.
• Experience administering a PEO or HRIS platform as the system of record. Justworks is a strong plus.
• Fluency with spreadsheets and HR data.
• Working fluency with AI tools in day to day operational work, with specific examples of what you automated or made faster.
• Follow through – things you own do not fall through, and you close the loop without being asked.
• Excellent judgment with confidential information.
• Clear, direct written communication.

Requirements

• Employee lifecycle operations:
• Own new hire setup end to end in Justworks, including onboarding records, payroll and tax setup, benefits enrollment, and systems access.
• Own exits end to end, including termination processing, final pay, benefits continuation, equity coordination with Finance, and access removal.
• Process every employee change, including comp, title, level, manager, location, and employment status, with clean documentation behind each one.
• Manage employment documentation, contracts, amendments, and letters across our US and international entities.
• Serve as first line support for employee questions on pay, benefits, leave, time off, and policy.
• Maintain and improve the people operations knowledge base and process documentation.
• International employment and compliance:
• Own the people compliance calendar across every country we operate in, including filings, registrations, statutory deadlines, and annual returns.
• Run the operational relationship with our EOR partners, including hires, changes, exits, invoicing, and issue resolution.
• Track country specific employment requirements, including statutory leave, notice, probation, and termination rules, and escalate to Legal where judgment is needed.
• Support new country openings end to end from the operational side, working with our EOR and legal partners.
• Serve as the operational point of contact for our EMEA and APAC employees.
• Keep employee records accurate, complete, and audit ready across every entity.
• Payroll and benefits administration:
• Run payroll across all entities and platforms, including calendar management, review, reconciliation, and accuracy.
• Administer US and international benefits day to day, including enrollments, changes, terminations, invoicing, and vendor coordination.
• Execute open enrollment, from setup and communications through employee support and audit.
• Administer leaves of absence in coordination with our PEO, EOR, and Legal.
• Systems and data:
• Own data integrity in our HR system of record, including audits, permissions, workflows, and integrations.
• Execute our consolidation onto a single global system of record, partnering with the Head of People on sequencing.
• Build and maintain recurring people reporting, including headcount, attrition, and org data used by Finance and leadership.
• Maintain the level, band, and job architecture data behind our leveling and compensation framework, so the numbers leadership plans against hold up.
• Automate manual work. If a process runs on a spreadsheet and a calendar reminder, redesign it with the tools available, AI included.
• Use AI in the operational work you own, including drafting documentation and letters, summarizing country policy differences, auditing records against source systems, and first-pass reporting.
• Bring what works back to the People team as prompts, templates, and short walkthroughs, so the whole team gets faster.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Professional development opportunities.
• Generous vacation policy.

Company Description

NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.

NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform.

Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.

NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.