[Hiring] Payroll Specialist @Compass Group

Role Description

As a Payroll Specialist II, you will support payroll applications by answering incoming calls and emails, providing customer service, and identifying process inefficiencies.

• Answers incoming calls according to established procedures and performance standards.
• Creates work orders and captures structured data for each issue.
• Understands questions/issues presented and suggests resolutions to issues.
• Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
• Provides support for all payroll applications and makes recommendations for future improvements/enhancements.
• Processes and responds to emails according to service level agreements.
• Processes off-cycle checks according to service level agreements.
• Completes necessary corrections listed on internal data audits.
• Provides customer service leadership on projects involving multiple teams within the department.
• Recognizes issues or trending work orders; raises questions about the impact to others and/or other applications while providing troubleshooting and resolution suggestions.
• Performs other duties as assigned.

Qualifications

• Previous payroll operations/customer service payroll specialist experience or 2 years previous customer service call center experience.
• Previous experience working with clients in a fast-paced, complex, deadline-oriented service environment.
• Payroll processing knowledge and SAP experience preferred.
• Bachelor’s degree preferred.

Requirements

• Must reside in the Charlotte, NC area.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)