[Hiring] Payroll Implementation Manager @HiBob

Role Description

As a Payroll Implementation Manager, you’ll lead customers through their move to HiBob UK Payroll, owning projects from kick-off through data migration, configuration, training and go-live. You’ll combine detailed UK payroll knowledge with a consultative approach, aligning customer needs with our platform’s capabilities and helping them get the most from their implementation.

• Manage multiple customer projects.
• Maintain detailed plans and communicate progress clearly.
• Keep delivery on track and escalate risks when needed.
• Work primarily with SMB and mid-market customers.
• Take ownership of implementations with minimal support.
• Contribute practical improvements to implementation processes.

Qualifications

• Strong end-to-end UK payroll experience, covering tax calculations, statutory payments and pensions, with up-to-date knowledge of payroll legislation.
• Previous experience in a payroll implementation or onboarding role, carrying out the key tasks involved in moving customers onto a new platform and meeting go-live deadlines.
• Demonstrable experience managing multiple customers simultaneously, balancing competing deadlines and priorities.
• In-depth understanding of payroll reconciliations, parallel runs and data migrations.
• Good knowledge of payroll system builds and configuration.
• Experience guiding customers through system integrations and delivering clear, practical training sessions.
• Strong project management and organisational skills.
• Excellent customer-facing and internal communication skills.
• Strong problem-solving skills and ownership.
• A proactive, collaborative approach.

Requirements

• Experience working in a SaaS or payroll technology business.
• Experience collaborating with Product and Engineering teams on customer issues and delivery improvements.
• Familiarity with Salesforce.