[Hiring] Payroll Delivery Specialist @Viasat

Role Description

The Global Payroll Operations Partner is responsible for the successful operational delivery, validation and oversight of assigned payrolls and legal entities.

• Act as the primary operational owner for a portfolio of payrolls, countries and entities.
• Ensure payrolls are delivered accurately, compliantly and on time through effective payroll validation, issue resolution, stakeholder management and vendor management.
• Work closely with HR Service Delivery, Finance, Reward, Benefits, Technology teams and external payroll providers to deliver a seamless payroll experience.
• Leverage data, automation, artificial intelligence and emerging technologies to improve payroll outcomes, enhance employee experience and generate business insights.

This role reports to the Payroll Manager.

Qualifications

• 3+ years payroll experience within a complex payroll environment.
• Experience working with outsourced payroll providers.
• Strong understanding of payroll validation, controls and reconciliations.
• Excellent analytical, problem-solving and investigative skills.
• Experience managing payroll issues, exceptions and escalations.
• Strong stakeholder management and communication skills.
• Experience using HRIS and payroll technology platforms.
• Strong Excel and data analysis capability.
• Ability to manage multiple priorities while maintaining quality and accuracy.
• Experience working across multiple jurisdictions, entities or payroll providers.

Requirements

• Act as the operational owner for assigned payrolls, countries and legal entities.
• Maintain accountability for payroll delivery and operational outcomes within assigned payroll portfolios.
• Build strong relationships with internal stakeholders and payroll providers.
• Manage payroll-related risks, dependencies and operational issues.
• Escalate significant risks or service issues appropriately.
• Investigate payroll-impacting data issues and discrepancies.
• Monitor integration exceptions and payroll-related data issues.
• Partner with HR Service Delivery and other stakeholders to resolve root causes.
• Identify recurring data quality concerns and support long-term resolution.
• Act as the primary operational contact for payroll providers supporting assigned payrolls.
• Monitor service quality and responsiveness.
• Support operational vendor reviews and improvement discussions.
• Escalate service delivery concerns through established governance channels.
• Provide payroll expertise and support to employees, managers and internal stakeholders.
• Resolve complex payroll enquiries and escalations through ServiceNow and other channels.
• Deliver a responsive and employee-focused service experience.
• Execute payroll controls in accordance with the Global Payroll Governance Framework.
• Complete reconciliations, validations and payroll approval activities.
• Support audit requests, compliance reviews and governance activities.
• Ensure payroll procedures are followed consistently.
• Maintain country and payroll-specific procedures.
• Ensure payroll documentation remains accurate and up to date.
• Identify opportunities to improve payroll quality, efficiency and employee experience.
• Use payroll data to identify trends, risks and opportunities.
• Support automation, process simplification and standardisation initiatives.
• Contribute ideas that increase the value of payroll data and insights.

Company Description

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
• Viasat actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.