[Hiring] Payroll Consultant @IRIS

Role Description

We’re looking for an Implementation Consultant with hands-on payroll experience to help customers successfully implement our SaaS solutions. Payroll knowledge is essential for this role. You might have gained this through payroll processing, payroll software, payroll systems or payroll implementation. Alongside this, you’ll have experience implementing, configuring or supporting software and be comfortable working directly with customers.

You’ll take customers from understanding their requirements through to configuration, data migration, testing, training and go-live. It’s a hands-on, customer-facing role where you’ll solve problems, manage multiple pieces of work and build deeper expertise in payroll technology.

What Will You Be Doing?

• Manage payroll software implementations for new and existing customers
• Understand customers’ payroll processes and requirements and translate these into the right software setup
• Configure SaaS products, workflows and customer-specific requirements
• Support payroll data migration, integrations and testing
• Work with APIs, ETL processes and data transformation where required
• Guide customers through user acceptance testing and readiness for go-live
• Deliver training and explain software clearly to customers
• Support customers during go-live and their transition into ongoing support
• Manage multiple customer projects and priorities at the same time
• Work with Sales, Product, Engineering and Customer Success to resolve issues and deliver successful outcomes
• Keep customers informed about progress, timelines, risks and issues
• Travel to customer sites when required

Qualifications

• Hands-on payroll experience and a good understanding of payroll processes – essential
• Experience in SaaS/software implementation, onboarding or technical consulting
• Experience working directly with customers to understand requirements and implement solutions
• Experience with payroll software or systems
• Understanding of software configuration, workflows and integrations
• Experience with APIs, ETL, data migration or data transformation
• Confidence managing several customers, projects or priorities
• The ability to explain software and technical information in simple terms
• Experience with Salesforce, Jira, Confluence or similar tools would be useful

Benefits

• The opportunity to develop specialist expertise in payroll technology and SaaS
• Ownership of customer implementations and technical project work
• Support from experienced colleagues across Professional Services
• Exposure to Product, Engineering, Customer Success and Sales
• Opportunities to continue developing your implementation and consulting career

The Application Process

• Apply Online – Send us your CV and application
• Online Assessments – If shortlisted, you may complete a 15-minute CCAT reasoning assessment and an untimed EPP working-style profile
• Initial Conversation – A Microsoft Teams conversation with our Talent Acquisition team to discuss your payroll and implementation experience
• Interview – Meet members of our Professional Services team to explore your payroll knowledge, implementation experience, customer approach and problem-solving skills

What to expect from our hiring process

• Application review — we assess your experience and potential
• Initial call — a short conversation to learn about you and share more about the role
• Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
• Final interview — meet the team and explore how you'll make an IMPACT at IRIS