[Hiring] Payroll & Billing Specialist @Cross Country Healthcare

Role Description

The Business Administration Specialist III is responsible for providing senior-level support for administrative duties within the onboarding, compliance, billing, and payroll functions of the organization. This role plays a crucial part in ensuring the efficient operation of these functions, contributing to the overall satisfaction of both clients and employees.

Essential Functions

• Billing:
  • Generate accurate invoices for clients based on agreed-upon billing terms and contracts.
  • Verify timesheets and expense reports submitted by temporary employees for accuracy.
  • Address billing discrepancies promptly, collaborating with internal teams and clients to resolve issues efficiently.
  • Assist with the preparation and processing of weekly and monthly invoices, including updates to billing contact information.
• Payroll:
  • Process payroll for temporary employees, ensuring timely and accurate payments.
  • Maintain payroll records and documentation, addressing inquiries from employees and resolving issues as needed.
  • Perform data entry for late timesheets and service logs, create payroll reports, and reconcile timesheet discrepancies.
  • Follow up on missing timesheets and maintain accurate timesheet records.
• Communication and Collaboration:
  • Serve as a liaison between clients, employees, and internal teams to facilitate effective communication.
  • Collaborate with recruiters and account managers to align client needs with staffing solutions.
  • Provide support and guidance to employees on administrative matters, fostering positive relationships.
• Administrative Duties:
  • Prepare and maintain various reports, including monthly CSS reports and oversight visit reports.
  • Update employee files and monitor payroll and invoice inboxes.
  • Process personnel changes, including direct deposits and compliance metrics tracking.
  • Train and audit the work of subordinate Business Administration Specialist.
  • Other duties as assigned.

Qualifications

• 1 year of lead experience within CCE or 2 years in HR, credentialing, or payroll/billing administration in a high-volume environment.
• Strong understanding of employment laws and regulations to ensure compliance in administrative tasks.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant payroll/billing software; experience with Google Drive (Docs, Sheets, Forms).
• Meticulous with paperwork and data entry, ensuring accuracy in onboarding, compliance, billing, and payroll processes.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Strong verbal and written communication skills for professional interaction with clients, employees, and internal teams.
• Collaborative mindset to work with recruiters and account managers, fostering a cohesive work environment.
• Ability to handle highly confidential information responsibly.
• High School diploma or equivalent required; degree in business administration, or a related field preferred.
• Or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Benefits

• Competitive compensation, benefits, and wellness program.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Disability Insurance.
• Voluntary Insurance.
• 401(k) plan.
• Tuition Assistance.
• Pet Insurance.
• Variety of Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access.