[Hiring] Payroll Associate @Bell

Role Description

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation, and Real Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.

The Payroll Associate – Support Centre is responsible for delivering excellent customer service by responding to various payroll-related inquiries and redirecting clients when necessary. They also ensure that the advice and recommendations provided contribute positively to payroll processing efficiency.

Job Duties / Accountabilities

• Receiving and resolving payroll-related requests from employees and managers via various channels (email, online, chat, or incoming calls)
• Redirecting requests to the appropriate services or departments when needed
• Performing analyses that may sometimes be complex
• Understanding payroll processing and validation timelines
• Explaining tax slips while complying with laws, government requirements, and collective agreements
• Responding accurately and with integrity to questions about employee compensation
• Taking necessary actions to avoid generating additional losses
• Completing declarations submitted to various government agencies
• Accurately filling out various documents and performing necessary follow-ups
• Ensuring compliance with legal and regulatory requirements
• Understanding and coordinating compensation details
• Clearly and efficiently explaining the various components of payroll for Bell employees and subsidiaries
• Analyzing various reports and making necessary corrections
• Understanding and being able to calculate gross to net salary, vacation pay, etc.
• Maintaining employee satisfaction and trust
• Analyzing and processing requests from various internal and external sources and justifying discrepancies while respecting service agreements
• Producing specific reports, tax slips, and related documents for active employees, those on sick leave, and retirees using various applications
• Interpreting and ensuring compliance with collective agreements and government laws
• Resolving frontline complaints and unusual or complex situations
• Negotiating reimbursement agreements with employees who received overpayments

Qualifications

• Knowledge of payroll compliance legislation
• General payroll knowledge (understanding and ability to explain various payroll laws, pay stubs, tax slips, etc.)
• Experience working in a customer service environment
• Knowledge of English and French required
• Strong organizational, planning, priority management, and time management skills
• Demonstrated integrity, confidentiality, and professionalism
• Recognized ability to work independently and as part of a team as needed
• Excellent interpersonal and collaborative skills
• Ability to work under pressure and meet tight deadlines
• High attention to detail to ensure accuracy of information for clients
• Ability to identify obstacles, take appropriate actions, show initiative and judgment, and propose process improvement solutions
• Ability to work and adapt in a changing environment

Requirements

• Minimum of one year of work experience in a high-volume call center environment
• Completion or near completion of training or equivalent from the Canadian Payroll Association (CPA)
• Experience in time management (time administrator in SAP)
• Intermediate proficiency in MS Excel (VLOOKUP, pivot tables)
• Intermediate proficiency in MS Word
• Knowledge of SAP / ADP-Workforce Now / Dayforce

Working Condition

• Schedule Monday to Friday between 7:30 AM and 5:00 PM
• Occasional overtime may be required
• Adequate knowledge of French is required for positions in Quebec

Benefits

• Comprehensive compensation package including a competitive salary
• Medical, dental, vision, and mental health benefits
• 35% discount on services and access to exclusive offers from partners