[Hiring] Payroll Assistant @MedAmerica

Role Description

Remote, Nationwide – Seeking Payroll Assistant

Receive and assess appropriate categorization of all payroll team tickets inbound via Vituity ticketing systems.

• Perform triage of inquiries by delivering tier zero materials to facilitate quick resolution or escalation to tier one support.
• Route all non-tier zero support to appropriate team members per departmental matrices and assigned duties.
• Perform password resets for payroll and timekeeping department owned systems after determining identity of caller.
• Answer payroll main phone lines and assist customers with tier zero support or escalation to appropriate payroll team members.
• Monitor all inbound interface results for all payroll and timekeeping systems for error results and escalate to appropriate team member.
• Monitor all outbound interface results from payroll and timekeeping systems for errors and escalate to appropriate team member.
• Alert team members when tier zero resources require update as notified by callers and/or individual research.
• Monitor combined inbox for pertinent information and send to team members for interpretation and dissemination.
• Assist and coordinate with entire payroll team on cross-functional data requests, ensuring proper formatting and adherence to policy on release of PII.
• Maintain overall team calendar to ensure biweekly, monthly, quarterly, and annual tasks are completed and tracked.
• Maintain front-line support for verification of employment requests for all payroll populations.
• Perform data entry/imports to payroll and timekeeping systems as necessary to assist with the timely production of payments.
• Be part of project teams for all payroll & timekeeping related engagements internally and externally.
• Minute meetings with team action items and follow-up as necessary on progress.
• Report back to department leaders any issues with project timelines, overlaps, or other items of concern.

Qualifications

• High School Diploma required.
• Minimum 2 years working in customer service, project management, or administrative role required.
• Experience working in large company payroll function preferred.
• Good PC skills, including proficiency in Microsoft Office and good working knowledge of Microsoft Excel.
• Demonstrated self-learner who can work with minimal supervision and wants to be a member of a dynamic team.
• Excellent customer service and detail oriented.
• Ability to multitask and work well under pressure.
• Ability to maintain confidentiality.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.