[Hiring] Payroll Analyst @Docusign

Role Description

The Payroll Analyst is responsible for proactive collaboration with key internal business partners within the Global Payroll organization and our third-party vendors, and requires independent thinking in handling payroll analysis and validations for Japan, Singapore, and Australia. This position is an individual contributor role reporting to Senior Manager, Global Payroll.

• Support the processing of international (Japan, Singapore, Australia) payrolls, ensuring timely and accurate payroll execution.
• Review, validate, and reconcile payroll data to ensure accuracy in payments, reporting, and record-keeping.
• Provide leadership and mentorship to staff members.
• Identify and implement payroll efficiencies and automate strategies.
• Ensure accurate quarter-end and year-end payroll processing, including federal, state, and local tax reconciliations for international payrolls.
• Receive, review, and analyze payroll-related tax notices from federal, state, and local agencies.
• Track, document, and respond to tax notices, ensuring timely resolution in partnership with tax vendors or agencies.
• Provide exceptional customer service by responding to complex payroll and tax-related inquiries from employees, managers, HR Business Partners (HRBPs), HR Operations, and external vendors.
• Draft and maintain clear, detailed Standard Operating Procedures (SOPs) for payroll processes.
• Support payroll-related projects and initiatives as assigned.
• Provide payroll data and reporting to internal stakeholders as needed.
• Process workers' compensation audit reconciliations.
• Assist with audits as necessary.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 5+ years of payroll experience, with at least 2 years supporting international payrolls (specifically Japan, Singapore, and/or Australia).
• Experience with end-to-end payroll processing, including tax reconciliation and compliance.
• Experience with payroll systems and tools (e.g., ADP, Workday, SAP, or equivalent).
• Experience reviewing, auditing, and reconciling complex payroll data with high attention to detail.
• Experience managing multiple priorities in a fast-paced environment with minimal supervision.
• Experience with Microsoft Excel and experience with reporting tools.

Requirements

• Strong interpersonal and communication skills with the ability to engage effectively across HR, Finance, and external stakeholders.
• Global Payroll Management (GPM), Certified Payroll Professional (CPP), or other payroll-related certification.
• Experience leading or mentoring payroll team members.
• Hands-on experience with payroll operations in Japan, Singapore, and Australia, including local compliance and statutory requirements.
• Familiarity with tax agency correspondence and resolution processes for international payrolls.
• Experience supporting payroll-related audits and workers' compensation reconciliations.
• Proven success in driving process improvement initiatives and automation within payroll functions.
• Strong analytical and problem-solving skills with a continuous improvement mindset.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption, or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses, and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.