[Hiring] Manager, Provider Experience @CVS Health

Role Description

We are seeking a strategic and analytically strong Manager, Provider Experience to support provider retention, workforce planning, and provider experience efforts across the organization. This role is responsible for:

• Identifying trends in provider experience and retention data.
• Building reporting and forecasting tools.
• Partnering with cross-functional leaders to inform strategies that improve provider engagement and reduce turnover.

Reporting to the Lead Director, Provider Education and Experience, this role works closely with:

• Regional and divisional leaders.
• Provider Recruitment.
• Provider Wellness.
• Education teams to strengthen retention efforts across the provider lifecycle.

The ideal candidate brings strong analytical judgment, comfort working with senior stakeholders, and the ability to translate data into clear, actionable insights.

Qualifications

• 5-7+ years of provider experience, workforce planning, staffing forecasting, and complex project management.
• Master's degree required in data analytics, business, or healthcare.
• A highly organized and analytical individual who can keep multiple tasks moving forward.
• Exceptional communication skills, able to prepare written and verbal reports, and communicate complex and delicate information.
• Comfort presenting to and communicating with senior leaders.
• Highly collaborative, able to coordinate with and across multiple departments and navigate a matrixed organizational structure.
• Goal-setting and long-range planning: must be able to work with the program team to organize and coordinate systems in order to achieve objectives.
• Appreciates a challenge and brings a solution-oriented approach to problems.
• Proficiency with standard commercial Office Suite, especially Google WorkSpace.

Requirements

• Experience in providers workforce planning.
• Provider engagement and retention.
• Independent, self-guided work.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.

Company Description

We’re building a world of health around every individual — shaping a more connected, convenient, and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable, and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family, and one community at a time.