[Hiring] Manager, People Advocacy @DoorDash USA

Role Description

The primary focus of this role is to lead DoorDash’s efforts to maintain optimal work environments that foster positive relationships and two-way communication between employees and leadership. Reporting to the Senior Manager, People Advocacy, the role will help serve as a critical resource to a wide variety of cross-functional teams who support DoorDash’s New Verticals and Customer Service teams.

As the Manager, People Advocacy, you will partner with a team responsible for identifying and addressing issues impacting the employee experience of our customer-facing teammates. You will also partner closely with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other functions within the People Team to address identified opportunities.

You’re excited about this opportunity because you will…

• Design, develop and execute both the strategic and tactical components of DoorDash’s employee advocacy strategy.
• Work with partners across the organization to drive positive employee relations.
• Develop, deploy and leverage communication channels to obtain employee feedback and implement action plans focused on addressing identified opportunities.
• Create and implement training focused on improving overall people leadership skills.
• Monitor Employee Relations trends, local and federal law changes, and rulings that have potential impact to DoorDash.
• Inform leadership and people teams about the potential impacts on employee experience resulting from new initiatives, policies, and programs.

What You Will Own

• Case and Project Management
  • Research and responses to employee relations matters both virtually and in person. Assist HR Business Partners and ER Business Partners in resolving concerns.
  • Guidance to leaders to appropriately resolve concerns and mitigate employment risk.
• Employee Advocacy, Training, Communication
  • Influence business decisions to balance employee and business impact.
  • Train leadership on topics related to creating an optimal working relationship with employees.
  • Assess working conditions, safety, employee experience and leadership effectiveness.
  • Conduct on-site response to engagement and environmental concerns.
  • Deliver site-specific action plans and follow up.
• Analytics
  • Gather and analyze employee data to identify areas of focus.
  • Improve the efficiency and effectiveness of our analytics program through the thoughtful use of AI tools such as Claude and ChatGPT.
  • Deliver standard and scheduled updates and reporting to Senior Leadership.

Qualifications

• You have at least 7 years of relevant experience, focused in employee relations, human resources, employment law or labor relations.
• You have Bachelors and/or Masters in Human Resources or Labor Relations.
• Mastery of employment law basics and performance management best practices.
• Demonstrated ability to translate data and predictive analytics into action plans to prevent and mitigate unfavorable employee experience trends.
• Excellent interpersonal skills, including a strong emotional intelligence (EQ), exceptional communication skills (both written and oral), and the capacity to establish trust and wield influence across all organizational levels.
• Experience diffusing tension and effectively mediating conflict.
• Presentation, training design and facilitation experience.
• Position will require travel as needed (up to 30%).
• Prior experience supporting a call center / customer service center is a plus.

Benefits

• Comprehensive benefits package to all regular employees.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits.
• Commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

Company Description

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.