[Hiring] Leave and Accommodation Manager @Arctic Wolf

Role Description

The Leave and Accommodation Administrator is responsible for administering employee leave of absence, disability, and workplace accommodation programs across multiple countries and jurisdictions. This role serves as a key resource for employees, managers, People Business Partners, Payroll, Benefits, and external vendors by providing guidance on leave processes, eligibility requirements, documentation, pay implications, accommodations, and return-to-work planning.

As a member of the Global Benefits team, this position partners closely with third-party administrators, insurance carriers, accommodation vendors, payroll teams, and internal stakeholders to ensure timely, accurate, compliant, and employee-focused administration of leave and accommodation programs. The role also leverages technology, reporting, and AI-enabled tools to improve operational efficiency, enhance employee communications, and support a positive employee experience throughout the leave lifecycle.

Responsibilities

• Administer employee leave of absence programs, including medical, parental, family care, disability, military, statutory, and personal leaves across multiple countries.
• Serve as the primary point of contact for employees and managers regarding leave processes, eligibility requirements, documentation, pay impacts, and return-to-work expectations.
• Coordinate leave cases with third-party leave administrators, disability carriers, payroll, HR partners, and other internal stakeholders.
• Manage leave intake, case tracking, documentation review, approvals, status updates, and case closure activities.
• Maintain accurate leave records, employee communications, and case documentation in HR systems and case management tools.
• Monitor leave timelines and ensure employee, manager, payroll, and vendor actions are completed within required deadlines.
• Assist with workplace accommodation processes and return-to-work planning in partnership with HR and relevant stakeholders.
• Ensure compliance with company policies and applicable federal, state, provincial, and country-specific leave disability, accommodation and employment requirements.
• Escalate complex leave, disability, accommodation, or compliance matters to senior team members as appropriate.
• Support audits, reporting, and leave-related metrics by maintaining data accuracy and documentation standards.
• Identify opportunities to improve leave administration processes, employee communications, and operational efficiency.
• Provide support on leave-related projects, system enhancements, and process improvement initiatives.
• Partner with Benefits, Payroll, and HR teams to ensure accurate pay, benefit administration and employee deductions throughout the leave lifecycle.

Qualifications

• Bachelor's degree in Human Resources, Business, or a related discipline, or an equivalent combination of education and experience.
• 5+ years of experience administering leave of absence, disability, accommodation, or related HR programs in the United States and Canada.
• Experience administering leave and accommodation programs in a multi-jurisdictional environment.
• Working knowledge of global leave, disability, accommodation, and return-to-work practices.
• Experience using HR technology platforms and Microsoft Office applications.
• Demonstrated expertise in administering leave of absence, disability, and workplace accommodation programs while ensuring compliance with applicable laws, regulations, and company policies.
• Strong ability to manage employee cases from intake through return to work, balancing employee experience, operational requirements, and regulatory obligations.
• Excellent communication and relationship-building skills, with the ability to effectively partner with employees, managers, HR, Payroll, Benefits, vendors, and other key stakeholders.
• Proven organizational and case management skills, with the ability to manage multiple priorities, maintain accurate documentation, and meet critical deadlines in a fast-paced environment.
• Strong analytical and problem-solving capabilities, including the ability to assess complex situations, identify risks, and recommend practical solutions.
• High attention to detail and commitment to data integrity when maintaining leave records, reporting, and case documentation.
• Experience utilizing HR technology platforms, preferably Workday, case management systems, reporting tools, and Microsoft Office.
• Ability to identify process improvement opportunities and leverage technology and AI-enabled tools to enhance operational efficiency, employee communications, and service delivery.
• Demonstrated sound judgment, discretion, and professionalism when handling sensitive and confidential employee information.
• Global mindset with the ability to navigate varying leave, disability, and accommodation practices across multiple countries and jurisdictions.

Preferred Skills and Experience

• Experience supporting global leave programs Internationally (United States, Canada, EMEA, APAC, or LATAM regions).
• Experience with Workday, ServiceNow, or similar HRIS and case management platforms.
• Familiarity with disability management, workplace accommodations, and interactive process administration.
• Experience developing reports, dashboards, and leave-related metrics.
• Experience leveraging AI tools, including Microsoft Copilot, ChatGPT, Claude, or other generative AI solutions to improve operational efficiency, reporting, process documentation, and employee communications.
• CEBS, SHRM-CP, PHR, CHRP, or other relevant professional certification.

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• 401(k) contribution and matching
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Security Requirements

At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.

Depending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.

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