[Hiring] Injury Management Coordinator @Disability Management Institute

Role Description

This position will provide support for the team and handle administrative duties on their files. You will also be responsible for monthly reporting, STD and 3-month Internal Referrals, and claims management of less complex claims. This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

• Review incoming Report of Injury (ROI) Forms for accuracy and completeness, and contact stakeholders to obtain missing information and/or clarify any inconsistencies.
• Coach ER’s on questions related to the reporting process, Form 7 requests, payroll etc. and escalate where needed.
• Call WCB to obtain more information if ER is unsure about claim and/or payroll issues.
• Send out ROC Requests to WCB for assigned specialists.
• Perform initial call to EE’s, obtain consent, and walk them through the reporting process.
• During FTI - verify initial prognosis, and assess EE’s perception of their disability.
• Identify if an objection may need to be added to the claim and consult with internal team.
• Complete and submit Form 7, and send out Form 7 requests to ER.
• Monitor any Medical aid/RTW claims or suspended claims for a decision, escalating where needed and notifying ER of declined/suspended medical aid/RTW claims.
• Send out initial payroll request to ER, and any follow up earnings request to ER from WCB.
• Send out EDMP referrals and packages.
• Complete STD and 3-month referrals to Early Intervention.
• Send out ER reports on a monthly/quarterly basis.

Qualifications

• Formal education in Administrative area, Human Resources, or a Business type program.
• 2-3 years experience with Administrative duties and Customer Service.

Requirements

• A Team Player - You work collaboratively with others to achieve individual, team, departmental, and organizational goals. You value diverse perspectives, contribute to a positive team dynamic, and stay focused on shared success.
• Accountable - You take ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally. You take accountability for assigned tasks and execute on deliverables in a timely manner.
• A Time Management Expert - You demonstrate a strong commitment to service excellence by consistently meeting key metrics.

Benefits

• Generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program.
• Flexible work options including remote and hybrid schedules.
• Extended health and dental benefits.
• RRSP matching and wellness support, including comprehensive mental health resources.
• Clear career paths and personalized learning.
• Leadership committed to invest in your development.