[Hiring] Injury Management and WHS Specialist @Mission Australia

Role Description

Join Mission Australia as an Injury Management & WHS Specialist and strengthen a culture of safety and wellbeing so our people can serve communities with confidence.

In this role you will:

• Be the first point of contact when an injury happens; lodging claims promptly and setting up practical, person‑centred return‑to‑work plans.
• Ensure compliance across states by applying the right workers’ compensation rules, keeping records accurate, and managing wage payments and reimbursements.
• Partner with people, not just processes; working closely with injured team members, managers, HR, insurers and providers to remove barriers and support a safe, sustainable return to meaningful work.
• Keep everyone informed by sharing clear updates and the right documents at each step so decisions are easy and recovery stays on track.
• Track outcomes and share insights; monitoring claims, spotting what’s working, and providing simple reports that help leaders make good decisions.
• Reduce risk and promote wellbeing by identifying trends and psychosocial risks, suggesting suitable‑duties options, and highlighting cost‑effective supports that speed recovery.
• Contribute to safety initiatives by supporting WHS projects and process improvements that strengthen our culture of safety and wellbeing so our people can keep serving communities.

Qualifications

• Return to Work (RTW) Coordinator training for applicable states (or willingness to complete promptly); HSR training/Cert IV WHS is highly regarded.
• 2+ years’ experience coordinating injury management/RTW, ideally in an insurer or large multi‑site organisation.
• Solid working knowledge of workers’ compensation and WHS requirements across multiple jurisdictions.
• Experience with risk/incident reporting platforms and injury management software (e.g., SOLVInjury), with accurate record‑keeping.
• Clear, compassionate communication and the ability to build trust with injured workers, leaders, HR, insurers and providers.
• Strong planning, time management and attention to detail to manage claims, payments, reimbursements and documentation.
• Ability to identify trends and psychosocial hazards, apply practical controls, and solve problems to support safe, sustainable return to work.

Requirements

• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Benefits

• Rewarding work – every day you know you’re making a real difference.
• Not-for-profit salary packaging, reducing your tax (details via AccessPay).
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities.
• Opportunity to purchase additional annual leave.
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off.