[Hiring] HR Shared Services Representative @ASRC Federal

Role Description

Join ASRC Federal as our next HR Shared Services Representative, based out of our corporate Reston, Virginia office. Reporting to the HRIS Manager, you will be a team member of our HR Operations team, delivering high-quality support to employees, managers, former employees, and HR stakeholders across the employee lifecycle.

Work arrangement: Remote

At ASRC Federal, our people are at the center of everything we do. As part of our evolving HR organization, you will help provide responsive, accurate, and customer-focused HR support while contributing to the continuous improvement of our HR service delivery model. This role offers an exciting opportunity to work with modern HR technologies, support critical HR processes, and positively impact the employee experience across the enterprise.

What You'll Do Within HR Shared Services

• Serve as the first point of contact for employee and manager HR inquiries through phone, email, chat, and case management platforms.
• Provide timely support related to HR policies, benefits, timekeeping, onboarding, employment changes, leave administration, compensation, learning, and other HR programs.
• Process employee transactions and maintain accurate records within Dayforce and other HR systems.
• Manage and resolve Tier 1 HR cases while ensuring service level expectations are consistently met.
• Escalate complex inquiries to the appropriate HR SMEs while maintaining ownership of the employee experience.
• Support onboarding, job changes, compensation updates, separations, and other employee lifecycle activities.
• Maintain confidential employee information and ensure compliance with company policies and record retention requirements.
• Conduct routine audits of employee records and HR transactions to ensure data accuracy and compliance.
• Partner with Payroll, Benefits, Talent Acquisition, HR Business Partners, and other stakeholders to resolve employee issues.
• Support continuous process improvement initiatives, knowledge management efforts, and self-service enhancements.
• Assist employees and managers with Dayforce and ServiceNow navigation and self-service capabilities.
• Support testing, validation, and implementation activities related to HR process improvements and system enhancements.

Qualifications

• High School Diploma or equivalent required; associate or bachelor's degree in human resources, Business Administration, or related field preferred.
• 5+ years of experience in HR Operations, Shared Services, Customer Service, Payroll, Benefits Administration, or related HR support functions.
• Experience supporting employees in a high-volume service center or customer support environment.
• Hands-on experience with Dayforce HCM, ServiceNow, or similar HR and case management systems preferred.
• Strong understanding of employee lifecycle processes, HR operations, payroll, benefits, and leave administration.
• Excellent customer service, communication, and problem-solving skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

Requirements

• Experience working within a centralized HR Shared Services or HR Operations environment.
• Experience supporting government contracting, professional services, or multi-state workforce organizations.
• Familiarity with knowledge management, service delivery, and self-service support models.
• Understanding of HR compliance, records management, and audit requirements.
• Experience supporting HR technology platforms and process improvement initiatives.

Benefits

• Competitive pay and benefits packages.
• Health care, dental, vision, life insurance.
• 401(k) plan.
• Education assistance.
• Paid time off including PTO, holidays, and any other paid leave required by law.

Company Description

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™.