[Hiring] SVP, Implementation Services @Ensemble Health Partners

Role Description

Every client that partners with Ensemble has to be brought onto our technology: assessed, implemented, integrated, and then kept current for as long as we work together. Today that work is spread across several strong teams who carry it alongside everything else they do. Implementation Services pulls it into one function with one accountable leader, so each client gets a single technology counterpart from the first assessment through the life of the partnership.

The job is to drive excellence in how Ensemble technology and best practices get implemented and deployed across clients. Faster, more predictable go-lives bring forward the results a client signed up for, and a function that owns the whole lifecycle is how we make that repeatable as the portfolio grows.

This is a senior technologist's job as much as it is an executive one. You set the strategy for the function, build the organization, and own every delivery commitment we make to a client. You also need to be able to open the interface spec, read the Epic build, and work a stuck problem alongside your team until it is solved.

You operate as one half of a dyad with the leader of Partnership Success. They own the client CEO and CFO relationship and the commercial commitments. You own the client CIO relationship, the technology roadmap, and the dates, and you commit those dates against staffed capacity and keep them. Together you present one Ensemble to the client.

Inside Ensemble you work closely with Engineering and Product, whose platforms and standards you implement, and you bring what you learn in the field back to them.

What you'll own

• Technical assessments and pre-sales.
• Implementation.
• Maintenance and optimization.
• The Shared Value Program.
• Client executive relationships.
• The organization.

What the first year looks like

Design of the function is already underway, so you start with a direction rather than a blank page. In your first quarter you finalize the organization, hire your leadership team, and set the operating cadence with Partnership Success. You bring the existing teams together into one function and stand up a capacity model early, so that staffing decisions follow actual demand instead of the org chart.

Before the quarter closes, the first version of the client playbook (intake, handoffs, governance, and the program mechanics every client gets) is in use and the first new client onboards under it.

Over the rest of the year, existing clients transition onto the model on a defined schedule, each with a named person walking them through it. Baselines get set from recent implementations, and the function's KPIs report to the Executive Committee.

Qualifications

• Fifteen or more years in healthcare technology, with a career that started close to the work (analyst, integration engineer, developer, or similar) and grew into program, portfolio, and organizational leadership.
• Real technical depth in EHR platforms, healthcare integration (HL7, FHIR), and healthcare data platforms.
• Experience running an implementation or professional services organization at scale, roughly 75 people or more.
• Experience owning the CIO relationship, either from a health system CIO or deputy CIO seat or as the client-facing technology executive for a vendor's largest accounts.
• A record of keeping dates, rescuing hard programs, and building strong teams.
• Program, portfolio, and capacity management.
• Operating model and process design.
• Executive governance and recovery.
• Management by outcomes rather than activity.

Requirements

• Hands-on Epic experience, whether gained at Epic, at a health system, or at a consulting or services firm.
• Experience designing organizations and keeping the lines clear between engineering, professional services, product, and operations.
• Change leadership with clients: helping them adopt new workflows, capabilities, integrations, and operating models.

Compensation

• Base: $240,000 - $360,000
• Bonus: 35 - 50%
• LTI: Equity

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family.
• Professional development opportunities, including professional certification and tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.