[Hiring] HR Manager @US Job Finders

Role Description

US Job Finders is seeking a professional, people-focused and highly organized HR Manager to support a fast-growing U.S.-based nearshore and offshore staffing company. You will manage the full contractor lifecycle: onboarding and offboarding, initiating and following up on contracts, and running the introduction between each new contractor and their client.

• Handle HR questions from contractors and clients.
• Lead calls to resolve issues fairly and professionally.
• Build trust with contractors while keeping clients happy.
• Ensure smooth starts, regular check-ins, and fast issue resolution.

Qualifications

• 5+ years of HR experience (HR Manager, HR Generalist, HR Business Partner or similar).
• Hands-on experience managing onboarding and offboarding processes.
• Proven experience in employee relations, including investigating complaints and resolving conflicts.
• Comfortable leading difficult conversations and mediation calls with multiple parties.
• Experience preparing, sending and tracking contracts and HR documentation.
• Excellent written and spoken English, with a professional, confident presence with U.S.-based clients.
• Strong customer service mindset toward both contractors and clients.
• Calm, neutral and fair under pressure, with sound judgment and emotional intelligence.
• Highly organized, with excellent follow-up and attention to detail.
• Strict confidentiality and discretion with sensitive personal and business information.
• Comfortable with Google Workspace, e-signature tools and HR or tracking systems.
• Self-directed and able to manage many open items without supervision.
• Available to work during U.S. Eastern Time (EST) business hours.

Requirements

• Experience in a staffing, recruiting, EOR, PEO or BPO company.
• Experience supporting nearshore or offshore workforces, especially in Latin America.
• Fluency in Spanish.
• Understanding of independent contractor relationships and classification.
• HR certification such as SHRM-CP, PHR or equivalent.
• Bachelor's degree in Human Resources, Business, Psychology or a related field.
• Experience with HRIS, ATS or CRM platforms.
• Experience building HR policies, handbooks or SOPs from scratch.

Benefits

• Competitive compensation based on experience.
• 100% remote work environment.
• A long-term role with a growing U.S.-based company.
• Direct partnership with the founders and the chance to shape the HR function.
• Exposure to a wide range of U.S. clients and remote professionals.
• Room to grow as the company and its contractor base expand.

What Success Looks Like

• Every new contractor is fully onboarded, with signed contracts and complete documentation, before day one.
• Client and contractor introductions are smooth, and both sides start with clear expectations.
• No contract goes unsigned or unfiled, and every amendment is tracked.
• Contractors and clients get fast, clear answers to their HR questions.
• Complaints and conflicts are handled quickly, fairly and professionally, with thorough documentation.
• Issues are caught early through check-ins, before they put placements at risk.
• Offboarding is orderly and professional, and replacements are coordinated quickly.
• Contractor retention and client satisfaction improve over time.
• The founders spend less time on HR issues and can rely on you to handle them.