[Hiring] HR Automation Engineer @Lumen Technologies

Role Description

We are hiring an HR Automation Engineer to design, build, automate, operate, and continuously improve the applications, integrations, data solutions, and AI capabilities that power HR automation and digital experiences at Lumen. This is a senior hands-on engineering role responsible for delivering solutions across Power Platform, Microsoft Fabric, Azure application development, AI platforms, and enterprise integrations. The role partners closely with HR leaders, analysts, product owners, and engineers to transform business needs into secure, scalable, and supportable solutions.

In one sentence: engineer the applications, automations, integrations, and AI-powered experiences that transform manual HR processes into modern digital services.

Main Responsibilities

• Workflow Automation & Robotic Process Automation
  • Design, build and support end-to-end automated workflows in Power Automate, spanning Microsoft 365, SuccessFactors, ServiceNow and our HR data sources, replacing manual and ticket-driven HR processes.
  • Build and maintain robotic process automations for systems that lack modern integration capabilities, including exception handling, credential management, monitoring, and operational support.
  • Implement logging, alerting, retry mechanisms, and operational monitoring to ensure solutions are reliable, supportable, and scalable.
  • Identify opportunities to eliminate manual effort while balancing automation benefits with long-term maintainability and business value.
• Apps, Data & Semantic Modeling
  • Develop Power Apps solutions, canvas and model-driven, together with the Dataverse data models and security roles behind them, giving HR practitioners and employees a governed front door to those processes.
  • Design, develop, and support custom applications when business requirements extend beyond low-code platforms.
  • Build secure web applications, APIs, and services using Azure App Services, Azure Functions, Azure Storage, and related Azure technologies.
  • Develop APIs and reusable services that enable integration between HR applications, automation platforms, analytics solutions, and AI agents.
  • Implement application monitoring, telemetry, performance optimization, and operational support practices using Azure-native tools and Application Insights.
  • Evaluate whether requirements are best addressed through Power Platform, custom application development, vendor capabilities, analytics solutions, process redesign, or other approaches.
• Agent Development & Analytics
  • Build and extend agents in Microsoft Copilot Studio, including topics, actions, knowledge sources and connected agent patterns, and wire automation actions into the conversational HR experience the team is standing up.
  • Develop Fabric data agents grounded on curated semantic models, so HR questions are answered from governed data rather than from spreadsheets.
  • Deliver Power BI content on top of those models, including DAX measures, row-level security and report designs that HR leaders and COE partners actually use.
• Integration & Platform Lifecycle
  • Build custom connectors and API integrations using REST, OAuth 2.0 and OData where out-of-the-box connectors fall short, including authentication, throttling and pagination handling.
  • Own application lifecycle management for the platform: solution-based deployments, environment strategy, source control and automated pipelines from development through production.
  • Manage the maintenance work that keeps the estate healthy, including connector and gateway updates, credential and certificate rotation, deprecation handling and post-change validation.
• Governance, Enablement & Delivery
  • Establish and enforce platform governance, including environment and licensing standards, naming and reuse conventions, and monitoring through the Power Platform admin center.
  • Create reusable components, templates and patterns that let the wider HR team build safely, and coach analysts and citizen developers on using them.
  • Work with product managers, analysts, and stakeholders to evaluate, prioritize, and deliver automation and AI opportunities in short, visible increments.
  • Produce architecture diagrams, solution documentation and run books so automations are supportable by the team rather than by a single builder.
  • Communicate effectively with technical and business stakeholders and recommend solution approaches that balance business value, user experience, maintainability, and long-term supportability.

Qualifications

• 7+ years designing and delivering business applications, automation solutions, integrations, or analytics platforms, including at least 5 years of hands-on Power Platform delivery in an enterprise environment.
• Deep expertise in Power Automate cloud and desktop flows, including connectors, expressions, error handling, approvals and performance tuning at production scale.
• Experience designing, developing, and supporting Azure-hosted applications and services, including Azure App Service, Azure Functions, APIs, Application Insights, and related Azure technologies.
• Experience building web applications using .NET, C#, JavaScript/TypeScript, React, or comparable modern development frameworks is preferred.
• Strong Power Apps and Dataverse skills, including Power Fx, security roles, and both canvas and model-driven design.
• Practical experience with Microsoft Fabric and demonstrated skill in semantic modeling, including star-schema design, relationships, DAX, and lakehouse or warehouse pipelines.
• Proficiency with Power BI report and dataset development, and comfort working in SQL and Power Query.
• Experience integrating enterprise systems through REST APIs, OData feeds and custom connectors, including authentication, throttling and error-recovery design.
• Working knowledge of Power Platform administration and governance: environments, solutions, data loss prevention policies, licensing, capacity and the Center of Excellence Starter Kit.
• Hands-on agent development in Microsoft Copilot Studio, or comparable experience building AI agents grounded on enterprise data, is strongly preferred.
• Integration experience with SAP SuccessFactors, ServiceNow or comparable HR and service management platforms is preferred, as is familiarity with Azure Functions, Logic Apps or API Management.
• Understanding of the privacy, access and audit expectations that come with employee data.
• Strong communication and consulting skills, with the ability to work effectively with engineers, architects, HR leaders, business stakeholders, and executive audiences.
• Ability to produce clear architecture diagrams, technical documentation, run books and stakeholder-ready explanations, and to coach less technical builders.
• Proven ability to evaluate business requirements and recommend solutions that may include automation, AI, custom application development, process redesign, or existing platform capabilities based on business value, complexity, and long-term supportability.
• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Analytics, HRIS, or a related field, or equivalent practical experience. A Master's degree in a related field is preferred. Microsoft certifications such as PL-400, PL-500, PL-600, AZ-204, AZ-305, or DP-600 are a plus.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $105,786 - $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
• $111,074 - $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
• $116,364 - $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.