[Hiring] HR Advisor @Employment Hero

Role Description

Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as:

• Performance management
• Misconduct
• Termination
• Personal illness
• Discrimination/harassment
• Adverse actions
• Litigious proceedings
• Award interpretation
• Industrial disputes

Complete compliance audits for clients including:

• Providing recommendation and interpretation on award coverage for the business and various employee roles
• Recommendations on areas of improvement in their HR compliance

Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders, including:

• Termination outside of probation
• Redundancies
• Serious misconduct
• Transfer of business
• Difficult award interpretation

Manage high volume calls and email enquiries providing each client with:

• Calm, professional and accurate support and advice
• Pragmatic solutions while providing accurate analysis of risks

Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as:

• Content creation for blogs, posts, webinars, update videos, and client guides/summaries

Participate in ongoing department projects for:

• Process improvements
• Awards summaries

Liaise with our legal team for more complex disputes, claims, and investigations.

Provide guidance to the sales and marketing team as needed to support the growth of the advisory product.

Create and post current and topical knowledge base articles/blogs for our website and social media.

Champion and assist with improvement initiatives within the HR Advisory team using problem-solving tools.

Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts, reflecting these changes in Zendesk and to the wider team.

Ensure to maintain detailed and accurate records of advice including:

• Logging a Zendesk or Salesforce ticket with call notes
• Emails to clients

This role can be based anywhere in Australia.

Qualifications

• 1-2 years experience at an HR Advisor level (or equivalent)
• Qualifications in HR, Law, Business or similar fields (preferable)
• Australian Employment Knowledge
• Strong ability to advise on Industrial Relations matters; award interpretation is highly regarded
• Good time management, attention to detail, and customer service skills
• Excellent levels of written and verbal communication skills
• Competent in managing and influencing stakeholders while advising on a range of HR matters
• Proficient in learning and using different software, systems, tools, and technologies; knowledge of Salesforce, Zendesk, and Employment Hero is highly regarded
• Customer focused with the ability to build strong ongoing relationships
• Experience working collaboratively as part of a global and remote team environment

Benefits

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes
• Be trusted to own your work, make decisions, and have a real impact from day one
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise
• Surround yourself with ambitious, high-performing teammates who will challenge, support, and inspire you to do the best work of your career
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities
• Celebrate together globally at our Annual Global Gathering